Process Automation Engineer

Job Description
Who We Are

IREX is a global development and education organization. We strive for a more just, prosperous, and inclusive world—where individuals reach their full potential, governments serve their people, and communities thrive. With a projected annual portfolio of more than $150 million and more than 750 staff worldwide, we work with partners in more than 100 countries in four areas essential to progress: cultivating leaders, empowering youth, strengthening institutions, and increasing access to quality education and information.Background of Private Sector-Led Workforce Development Activity in Kosovo:The USAID Private Sector-Led Workforce Development Activity (PSWD) in Kosovo, further referred to as the Activity or PSWD aims to harness the private sector's leadership to build sustainable and innovative models to develop the Kosovo workforce in three sectors: Agribusiness, Information, and Communication Technology (ICT), and Wood Processing. The Activity has established a Sector Workforce Council in each of the three sectors, led by the respective sector's national employer association.[1] The Sector Workforce Councils’ role is to unite the private sector, educators, government, diaspora, civil society organizations, and donors, to define a shared understanding of sector workforce development needs and aligned workforce development solutions. Recognizing the ongoing and evolving demand for a skilled workforce in the ICT sector, the Activity through ICT Council is undertaking various initiatives focused on advancing and enhancing the sector's workforce. These include identifying and utilizing industry-recognized global workforce development approaches, such as the introduction of skills validation systems. The activity will bridge the gap between ICT sector academic qualifications and practical knowledge, promoting enhanced employee skills verification, optimizing return on investment in training budgets, and contributing to overall societal and economic progress. We are doers. Our decades of on-the-ground experience help us create greater impact, practical recommendations, and lasting partnerships.Are you the next member of our team?

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Your Background & Skills

• Bachelor’s or master’s degree in a relevant field such as Information Technology, Computer Science, or a related discipline.
• Substantial experience working in the ICT industry, understanding its dynamics, and staying updated with emerging technologies and trends.
• Previous experience in designing, implementing, or managing skills validation systems or assessments in the ICT sector.
• Experience in educational settings, skills development, curriculum development, work-based learning, and other training programs is beneficial, especially in understanding the intersection of academic knowledge and practical skills.
• Strong analytical skills to assess the needs of the ICT industry and design and propose recommendations for an effective skills validation system.
• An understanding of a broad range of ICT skills and technologies, including programming languages, networking, cybersecurity, and software development is preferred.
• Familiarity with local and international regulations and standards related to ICT skills validation.
• Capacity to research emerging technologies and industry needs to inform the design of skills validation systems.
• Excellent analytical, writing, and communication skills in English.
• Ability to work effectively with stakeholders from diverse backgrounds and cultures.
• Proven track record of delivering high-quality consultancy services on time and within budget.

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Your Daily Tasks
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IREX seeks a qualified consultant who will work with the Activity and the ICT Workforce Council Lead to assess current sector demand and the need for a sector skills validation system. Then further establish the feasibility of introducing an operating skills validation model in in Kosovo’s ICT sector and recommendations for its development. This will include through the identification and assessment of global skills validation platforms that could be applied to Kosovo’s ICT sector. This could include an assessment of the relevance and tools of the EU Competency Framework[2] in establishing a skills validation system.The assignment will require a comprehensive assessment to determine the viability and value of applying and modifying global models to meet Kosovo’s ICT sector’s labor market needs. This will require the consultant to analyze and consider various factors, including available infrastructure, regulatory frameworks, and industry needs, to provide insights and recommendations regarding the establishment of an effective ICT skills validation system in Kosovo.

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Mode of Engagement:
The consultant will coordinate activities with the ICT Council Lead and the Activity team in person and remotely. One field visit to Kosovo is required to hold consultation meetings with the key stakeholders.

‍Activities

• Needs Assessment:

Conduct a thorough analysis of Kosovo’s ICT sector to understand the specific demand and needs for skills validation within the industry. Use ICT Council-generated skills data to assess how a validation system could support the realization of sector workforce needs.

• Regulatory Compliance

Research and understand existing regulations and standards related to ICT skills validation within Kosovo and/or the wider region. Kosovo’s legal and regulatory frameworks and labor market context. Outline any regulatory and other implications that apply to a Kosovo ICT sector skill validation system and ensure that the proposed framework aligns with Kosovo’s legal and regulatory requirements and labor market context.

• Infrastructure Assessment

Identify applicable technological solutions for the development of an effective ICT sector skills validation system and evaluate existing Kosovo technological infrastructure to determine its capability to support the introduction of validation models, including any necessary upgrades or enhancements to current infrastructure or recommendations for new approaches to ensure the system's functionality.

• Curriculum Alignment and Technology Integration:

Assess and outline approaches that ensure the skills validation system's relevance with the ICT sector curriculum, work-based learning models, and certification. This will support the alignment between TVET programmes and industry skills validation.

• Stakeholder Engagement:

Collaborate with the ICT Council and other industry stakeholders, to gather input and ensure broad sector support for the introduction of a skills validation system.

• Outline the feasible options and identify relevant platforms:

From the conducted analysis, design a robust and sustainable skills validation system framework that meets the needs of the ICT sector labor market in Kosovo. Include an outline of the most suitable options and available platforms to establish an ICT skills validation system in Kosovo, including the operational and financial implications.

‍Expected Deliverables

• Conducted needs assessment and feasibility study for the development of a skills validation system for Kosovo’s ICT sector.
• A report listing required regulatory compliance, relevant sector standards and any other related implications that the introduction of a skills validation system needs to consider, including:
• Infrastructure assessment, evaluating existing technological infrastructure and any necessary upgrades or enhancements to ensure the system's functionality.
• Alignment of the proposed skills validation system approach with ICT sector curriculum, work-based learning, and assessment models
• Ensure the skills validation system's relevance to industry demand, practice and technology.
• Outline feasible models and development options, including through identifying relevant platforms, and aligned financial implications.
• Final report and recommendations summarizing the conducted assessment and proposals, providing clear recommendations for the establishment of Kosovo’s ICT sector’s skills validation system.

This Consultancy Is Expected To Include Up To 15 Days Of Effort Distributed From March 2024 To December 2024.IREX Will Make Reasonable Accommodations In Compliance With The Americans With Disabilities Act Of 1990, And The Americans With Disabilities Act Amendments Of 2008.We Conduct Background Checks On All Successful Candidates. Application Submission Instructions

• CV that emphasizes relevant experience for this assignment.

Please include the country where you are currently located as well as countries/regions where you have experience and relevant language skills.

• Cover Letter: Please submit a cover letter briefly outlining your relevant experience and proposed approach to the assignment (maximum 2 pages).
• Proposed gross daily rate in USD.
• Indicate approximate schedule of availability.

The position is open until filled.
This position is not eligible for Immigration Sponsorship.
NO PHONE CALLS PLEASE
EOE – Equal Opportunity Employer
We are an Equal Opportunity Employer, including disability/vets.

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We are looking for a Support Engineer – Digital Journeys to join our team in Prishtina.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

What your key responsibilities will be:

• Provide support for a software solution developed in low-code platform based on Java Script.
• Troubleshoot technical issues and provide solutions in a timely manner.
• Ensure support quality of the solutions following standards, best practices and KPI defined by the SLA
  .
• Maintenance and improvement of software solutions in accordance with company standards and policies.

Skills and experience we expect from you:

• Support of software solution
  : A minimum of 2 years of experience in support of software solution and providing 2nd level support.
• JavaScript Development
  : A minimum of
  2 years of experience
  in JavaScript development, using node.JS
• Frontend Development: Experience with React framework, HTML and CSS for creating responsive and visually appealing user interfaces.
• Database Proficiency
  : Experience with
  Microsoft SQL
  or other relational databases.
• Understanding of
  integration technologies
  : Familiarity with RESTful APIs and web services.
• Cloud Services: Experience with Microsoft Azure or other cloud computing services, including deployment, and scaling.
• Excellent written and verbal communication skills. Ability to convey complex technical concepts clearly.
• Demonstrates a proactive, selfdriven approach to problem solving.
• Strong team-working skills, collaborating effectively with cross-functional teams.
• Ability to focus on details while managing support items.
• Efficiently prioritize tasks and meet deadlines.
• An internal drive to learn, improve, and stay updated with industry trends.
• Willingness to share knowledge with colleagues and contribute to a learning culture.
• Familiarity with banking business processes and requirements is advantageous.
• Fluent in English (spoken and written).

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Excellent team-oriented and international working environment
• Travel possibilities
• Hybrid model of working

At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Transparency First: We make everything visible so that everyone can operate better
• Always strive to make things simpler
• We are One Team, we have each other's backs
• Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As an
AI Software Engineer
, you'll help build and run the shared rails underneath all of it: a central model gateway on AWS Bedrock, authentication and role-based access control, audit logging, evaluation harnesses, and the knowledge layer that grounds every agent in accurate Tive data.

This is a platform role, and a build-first one. You'll join a small team responsible for this infrastructure, working closely with its technical lead on design decisions and taking real ownership of the pieces you build. The alternative to getting this right is that every AI capability arrives as a one-off with its own auth, its own retrieval, and its own permanent maintenance surface; the same plumbing rebuilt three times over. Your work makes sure that doesn't happen, so that adding a new AI capability becomes a configuration and a set of evals rather than another system to run. We're looking for someone strong in computer science fundamentals and pragmatic about production; someone who cares as much about access control, cost visibility, and whether an agent's answers are actually correct as about shipping the first working demo.

Our Ideal Candidate Has

• A Bachelor of Science in Computer Science or equivalent experience.
• Experience with web application development.
• Experience architecting, designing, and developing distributed systems.
• Experience with one or more general purpose programming languages including but not limited to: C/C++, Python, C#, Java, Node, Go, Ruby.
• Hands-on experience building with LLMs beyond prototypes; retrieval-augmented generation, tool and function calling, and agent orchestration.
• Working knowledge of AWS, ideally including Bedrock or a comparable managed model service.
• Experience implementing authentication, authorization, and role-based access control (SSO, OIDC, SAML) across more than one application.
• Comfort evaluating and observing non-deterministic systems: test sets, regression checks, tracing, and cost and latency monitoring.
• Experience integrating with SaaS business systems over their APIs; CRM, ITSM, or support platforms; and working directly with the people who live in them.
• Nice to have: vector search and retrieval infrastructure, data pipelines, or prior work on internal platforms and developer experience.

What You’ll Be Doing

• Design, build, and operate a shared model gateway on AWS Bedrock; routing, model selection, quotas, cost controls, and observability for every AI application at Tive.
• Own the common platform services those applications depend on: authentication, role-based access control, and audit logging that holds up to security and compliance review.
• Build and maintain the knowledge layer; ingestion, chunking, retrieval, and freshness; that grounds agents in Tive’s own documentation, product data, and support history.
• Stand up evaluation harnesses and regression suites so agent quality is measured rather than assumed, and so changes to prompts, models, or retrieval are safe to ship.
• Partner with the teams delivering the digital business roadmap; Customer Portal, Service Desk, and CRM; to embed AI in those products on shared infrastructure instead of three separate stacks.
• Set the patterns, libraries, and documentation that let other engineers add an AI capability without rebuilding auth, retrieval, or logging first.
• Weigh build-versus-buy tradeoffs honestly, and make the case with data when a vendor is the better answer.
• Design, write, test, deliver, maintain, and improve software, and support the digital business systems it runs on.
• Conduct code and design reviews to ensure high-quality, maintainable, and scalable solutions.
• Troubleshoot, diagnose, and resolve complex issues in production environments.
• Research and evaluate emerging models, tools, and practices in a field that moves quickly, and separate what is genuinely useful from what is noise.
• Support the creation and maintenance of technical documentation, including design specifications, runbooks, and release notes.
• Collaborate with cross-functional teams to define, design, and develop new features and enhancements, and manage your own priorities and deliverables.
• Foster a culture of collaboration, continuous improvement, and learning within the software development team, and assist with recruitment and onboarding as needed.

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

Who we are

OpenResearch (OR) is a innovative software engineering company with a focus on mobility and connected vehicle solutions. With nearly 15 years of experience our team has a deep understanding of our clients domains and is able to apply cutting edge technology to solve their problems.

Your Responsibilities

• Design, implement, test and support complex mobile applications on both iOS and Android
• Contribute to and lead feature releases across both platforms, keeping them consistent in behaviour and quality
• Ensure high standards of code quality, maintainability and performance
• Own the release process end to end, including App Store and Google Play submissions
• Collaborate with cross-functional teams throughout the development lifecycle
• Participate in requirement gathering, solution design and roadmap planning
• Review code, share knowledge with the team and promote best practices
• Estimate tasks, manage risks and meet project deadlines
• Communicate effectively with product managers, stakeholders and partners
• Proactively solve challenges and drive continuous improvements

Your Skills

Must have:

• 5+ years of professional mobile development experience, with hands-on delivery on
  both
  iOS and Android
• Strong proficiency in Kotlin and Swift, and solid command of the Android and iOS core libraries
• Experience with modern declarative UI - Jetpack Compose and SwiftUI
• Proven track record of delivering clean, maintainable and well-tested code
• Deep understanding of both mobile ecosystems, architecture patterns and emerging trends
• Experience working with RESTful APIs and push notification services (FCM, APNs)
• Familiarity with app store release processes and mobile CI/CD
• Strong analytical and problem-solving skills especially in simplifying complex problems
• Strong communication skills, both within the team and across departments
• Attention to code quality, testing, and long-term maintainability
• Proactive mindset focused on delivering effective, user-centric solutions
• Willingness to take part in 24/7 support duty for our mobile applications (on-call rotation within the team)
• English: Fluent in Text & Speech

Nice to have:

• Experience with cross-platform tools like Kotlin Multiplatform, Flutter, Ionic, or Capacitor
• Experience with offline-first architectures and local data persistence
• Experience with automated UI testing on mobile
• German language skills

We offer

• Payment
  - At OpenResearch we strive to unite the best minds under one roof. For this reason we offer, depending on qualification and experience, very attractive salary packages for our applicants.
• Personal growth and professional development - We strive for continuous improvement and believe that we should never stop learning. Needless to say there is a
  budget for training
  and conferences for every employee.
• Healthy environment with drive - We live in a jovial and driven atmosphere with open communication and a
  positive feedback culture
  .