Release Delivery Manager (m/w/d) Transformer Monitoring

Do you want to join a growing team of top professionals who invest time and effort into teaching, career growth, and cultivating employees into the next generation of IT experts?

You've come to the right place.

Span is a Croatian IT company with a global reach specializing in high-quality information systems design and management services, as well as tech support for customers and enterprises. We're constantly improving, advancing, and adopting new trends, new skills, and new expertise, giving our employees virtually endless opportunities for professional development.

What you'll do:

• Participating in installation and maintenance of network / network-security infrastructure
• Independently resolving tasks that appear within incident
• Actively participating in projects
• Updating the knowledge base with new incidents and solutions
• Care about documentation of configurations and system installations
• Occasionally fulfilling the position of Technical Account Manager for certain customers
• Constantly developing and acquiring new technical knowledge
• Responsibly and proactively approach towards work tasks

We could be a perfect fit if you are:

• Approaching activities in a planned and organized manner, focused on essentials and working quickly and efficiently
• Showing a strong desire for constant career development and gaining experience
• Inclined to innovate, always trying out different approaches and looking for new, better and more efficient ways of working
• Appreciating and accepting differences, respecting other people and their opinions and ideas and readily giving them yourself

What we expect:

• Technical University degree or high-school degree with relevant experience
• At least 3 years of experience working on similar jobs
• Experience and knowledge for any of the following technologies: Next Generation Firewalls, SASE solutions (preferred, but not mandatory: Palo Alto, Fortinet, Cisco…)
• Knowledge of Cloud networking, SD-WAN and SASE Networking technologies (preferred, but not mandatory: Microsoft Azure, Google Cloud, Palo Alto Prisma Access, Cisco Umbrella, CATO Networks, Zscaler…)
• Very good English language (written and spoken)
• Owning a driver's license

What's in it for you?

• Competitive salary according to your experience
• A business phone of your choice
• InHouse testing center- we are giving you an option of gaining professional certificates
• Mentor - no matter how much experience you've got, we will provide you with an adequate mentor
• Regular feedback on your performance and personalized career development plan
• Possibility to earn different types of bonuses
• Subvention of Multisport card or PassSport- not only brain workout is important
• Minimum of 25 vacation days
• Complete health checks- adjusted for men and women
• Free psychological counseling- we care about your wellbeing
• Lunch and transportation compensations
• Benefits for children of employees

We’re CX fanatics, with technology at the core of everything we do. The most-loved brands rely on us to deliver seamless, tech-driven experiences. Now, we’re looking for an IT Global Systems Engineer to keep our platforms running smoothly and our teams supported. Sounds interesting? Apply now!

Join Transcom as an IT Global Systems Engineer!

Be on the front line by being responsible for globally supporting the company’s server and systems infrastructure.

In this role, you will:

• Support and maintain existing platforms through proactive and reactive maintenance
• Investigate solution improvements and new projects
• Implement changes as directed
• Work on projects alone and as part of a wider team
• Follow documented processes, and create documents for new ones
• Monitor performance of applications and servers
• Work with users to understand problems

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged welcome
• Continuous development through our internal learning platforms and external training
• Modern and comfortable office and relaxing spaces to take a break
• Opportunity to work in a hybrid model
• This role will be working shifts that are 9am to 5pm, 5pm to 1am CET
• Rotating weekend on-call availability (at least once a month)
• Corporate benefits and discounts

To be successful in this role, the following is needed:

• Experience in an extensive range of technologies including Microsoft Windows (Server 2016, 2019), Active Directory(2016), VMware (5.0 and higher), HyperV
• Additionally in Linux, scripting, SQL, IIS, Web proxy/filtering system (Squid, ISA, or cloud based solutions), Antivirus Systems, PCI, IT Security standards such as PCI, SOC2, ISO27001 etc., GPO, DNS, DHCP, networking, storage devices (SAN, NAS, iSCSI, NFS, Fiber channel, Synology, RAID) , Cloud computing and more
• Intensive and proven troubleshooting skills
• College diploma or university degree in the field of computer science and/or 7 years equivalent work experience
• Strong customer service orientation and sense of urgency
• Highly self-motivated
• Fluency in English is a must (both written and spoken)
• Experience gained working in a Call Centre / BPO or similarly high pressure and results driven environment

Please include a full CV, in English with your application.

Closing date is Sunday 9th August 2026.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

We are looking for a Staff Software Engineer to operate far beyond the scope of a single team or service. Working directly with senior engineering leadership, you will tackle large, cross-area technical challenges that impact dozens — sometimes hundreds — of services across the platform. This is a high-impact role for someone who thrives on complex systems, ambiguous problems, and consequential architectural decisions that shape how our platform scales and evolves.

What The Role Involves

• Collaborate with engineering leadership and teams to design and implement scalable, robust software solutions
• Analyse complex system challenges and develop clear strategies for improving architecture, scalability, and platform efficiency
• Drive large cross-team initiatives from concept to execution, influencing decisions and aligning multiple teams
• Enhance system automation across scale, resiliency, and deployment
• Build and improve core platform components and shared libraries (AWS, Go, Erlang, Kafka) used across the organisation
• Work with technical and non-technical stakeholders to understand and drive improvements across the platform
• Build on our cloud-native platform, enabling greater use of AWS technology to accelerate delivery, scale, and resiliency
• Grow the engineering community, elevating standards and helping teams operate more efficiently

What We Are Looking For

• Minimum 8 years of hands-on experience in a large-scale production environment
• Experience designing and implementing solutions at an organisational level, impacting multiple teams or tribes
• Proven track record engineering high-quality, highly scalable software
• Strong system design fundamentals, particularly in distributed systems
• Ability to analyse complex technical problems and develop clear strategies
• Comfort working in ambiguous, high-impact problem spaces
• A willingness to learn new technologies (we are working with Golang, Erlang)
• Strong communication skills and the ability to influence technical direction across teams
• A passion for creating user-centric, data-driven solutions

Nice to have

• Experience in Fintech
• Interest in functional programming

What We Offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

The Gaming Platform team at Super owns the core transaction pipeline that powers every gaming interaction across our ecosystem — from spins and sessions to financial transactions. This platform sits at the heart of our gaming architecture, connecting multiple game providers across jurisdictions. As a Backend Engineer, you will play a key role in building and operating a high-throughput, distributed gaming platform built on Erlang.

What The Role Involves
Transaction Pipeline Ownership

• Develop, maintain, and optimise internal services powering the gaming ecosystem
• Deliver new features, resolve bugs, and continuously improve performance across Erlang services

Provider Integrations & Configuration

• Integrate and manage configurations for multiple game providers
• Support provider migrations and upgrades

Infrastructure & Platform Engineering

• Manage and optimise Kubernetes workloads within AWS
• Tune system resources (CPU, memory), Kafka configurations, DynamoDB usage, and DNS setups
• Collaborate with SRE teams on cross-platform reliability and scalability

On-call & Incident Response

• Act as an escalation point for production issues
• Investigate and resolve platform incidents, perform root cause analysis, and drive fixes
• Office-hours and out-of-hours on-call is possible

Scalability & Performance

• Monitor and scale platform capacity during high-traffic campaigns
• Prevent service degradation and ensure a seamless player experience under load

Cross-team Collaboration

• Support internal teams (Engagement, Content Integrations, Integration) with API usage and transaction behaviour
• Enable features such as free spins, bonus rounds, and other gameplay mechanics

Key Projects & Initiatives
You'll contribute to and shape several high-impact initiatives, including:

• Gaming infrastructure improvements and traffic optimisation
• Provider reliability and integration layers
• Platform observability and debugging enhancements
• Grafana enhancements
• AI-driven development improvements

What We Are Looking For

• Solid understanding of high-availability, low-latency systems
• Strong backend engineering experience in distributed systems
• Experience with Erlang, or willingness to learn
• Hands-on experience with cloud infrastructure (AWS) and Kubernetes
• Familiarity with event-driven architectures (e.g. Kafka)
• Strong debugging and incident management skills
• Ability to work in a fast-paced, high-scale production environment

Tech Stack

• Languages: Erlang (prior experience in other functional languages is a plus, or willingness to learn)
• Cloud & Infrastructure: AWS, Kubernetes
• Data & Streaming: DynamoDB, Kafka
• Monitoring: Grafana
• Tools: GitHub, Jira, AI-assisted development tools (e.g. Claude Code)

What We Offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.