Senior Database Administrator

About The Role
Spotware Systems is looking for an experienced
Customer Support Engineer
to join our team in
Limassol, Cyprus
. You will support B2B clients and colleagues across the technical and functional aspects of our products, helping investigate and resolve issues in a fast-moving brokerage environment.

This role will suit someone who enjoys getting to the root of complex problems, takes ownership from the first report through resolution, and communicates clearly with both technical and non-technical stakeholders.

Responsibilities

• Provide high-quality B2B technical and functional support to clients
• Own and investigate reported issues, resolving them where possible or escalating them with clear evidence and context
• Use logs, SQL, system behaviour, and application-level analysis to isolate root causes and determine next steps
• Diagnose issues involving MT4/MT5 environments, plugins, gateways, liquidity bridges, operating systems, and applications
• Coordinate with clients, internal teams, and third parties, keeping stakeholders informed and driving issues through to resolution
• Create and maintain clear documentation for both internal and external use
• Continuously deepen your knowledge of forex and our platform while contributing to improvements in support quality and processes

Requirements

• 3+ years of experience in technical support within a brokerage or fintech environment
• Good working knowledge of MT4/MT5 Manager and Administrator terminals, including plugins and gateways
• Good working knowledge of liquidity bridges such as oneZero, PrimeXM, Centroid, or similar solutions
• Practical SQL skills, including the ability to write, understand, and troubleshoot queries for data analysis and issue investigation
• Experience providing operating-system and application-level support
• Strong problem-solving and investigation skills, supported by a structured and analytical approach
• Strong working proficiency in written and spoken English
• Comfort using AI tools in day-to-day work to improve efficiency, problem-solving, and the quality of results
• Excellent organisational skills, with the ability to prioritise and manage your workload effectively
• Strong numerical and analytical skills
• Willingness to join a planned rotating shift schedule after training; the team provides 24/6 coverage, including Saturdays

Nice to Have

• Experience working with or supporting API integrations
• Knowledge of the FIX protocol
• Programming or scripting skills in any language

Benefits

• Competitive salary
• Private medical insurance
• Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup
• Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance
• Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays
• Fair remuneration based on your experience, skills, and level of responsibility
• Welcome Baby Bonus and Baby Box
• Birthday voucher
• Partial compensation for sports activities and wellness initiatives
• Greek language classes

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🌍 Remote | +8 UTC | Core collaboration hours: 12:00–6:00 PM Manila Time

Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines.

We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region.

7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors.

Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries.

If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us.

Southeast Asia's fintech moment starts here.

About The Role
Salmon's tariff, cashback, and premium banking logic today lives split across the core banking system, individual front-ends, and separate product teams — you'll design and own the master system that unifies it.

What You'll Do

• Design the technical architecture for a single tariff master system, replacing logic currently split across the core banking system, front-end implementations, and individual product teams
• Own the Cashback and Tariffs Service stream end-to-end, from discovery to release, coordinating dependencies between the two services and the credit card, deposit, and premium banking teams they touch
• Work in close, daily collaboration with development, QA, and the team lead across the full delivery cycle — starting with migrating existing tariffs into the master system and designing the subscription entity

What You'll Own

• Own end-to-end systems analysis for the Cashback and Tariffs Service stream, from requirements gathering through release
• Define functional and non-functional requirements, API contracts, and integration specs for a system that will eventually underpin every product line
• Design the core entities behind the tariff master system, including how a subscription is modeled and how a tariff attaches to a customer
• Coordinate dependencies between Cashback and Tariffs Service and the teams building against them
• Maintain documentation in Confluence and hold the team to DOR/DOD standards
• Communicate status transparently, surfacing risk and delay before they become a surprise

What Makes You a Strong Fit

• Experience as a systems or business analyst in fintech or banking product teams
• Strong systems thinking and comfort with ambiguity — you can design a solution independently, not just execute a spec
• Experience designing API contracts and integration specifications
• Working experience with Agile/Scrum, Jira, and Confluence
• Comfortable owning a technical problem end-to-end, with high visibility on progress and without needing close direction

What We Offer
Ownership and flexibility

• Stock option plan — four-year vesting with a 25% cliff after the first year
• Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8)
• Company-provided tools and equipment

Health and time off

• Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits
• Access to an internal mental health support specialist
• 22 vacation days, Philippine public holidays, and 15 sick days

Growth and team experience

• Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications
• Company-sponsored trips to Manila to meet and work with your team in person
• High-performing teams can earn a dedicated beach house week in Southeast Asia

We believe strong teams are built by people with different backgrounds, experiences, and points of view. Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.

We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

We are looking for a dedicated
Junior Systems Administrator
with a strong interest in maintaining, monitoring, and improving infrastructure systems and networks. In this role you will be responsible for configuring, managing and supporting Company’s will entail firewalls, switches, virtual machines, and network infrastructure, ensuring seamless operations.

Responsibilities include:

• Maintain, monitor, and enhance the company’s infrastructure systems and network.
• Set up, configure, and maintain switches, virtual machines, computers and network infrastructure.
• Manage and administer Microsoft 365, AD, cloud servers and mail provider platforms through their respective administration portals.
• Maintain and support Windows and Linux servers.
• Troubleshoot system, server, and network issues, including outages and connectivity problems.
• Ensure system security through proper access controls, backups, and firewall configurations.
• Coordinate and communicate with internal Infosec department, external IT vendors and service providers.
• Manage users and permissions of internal and external systems.
• Create and maintain technical documentation, including processes, policies, procedures, and user manuals.
• Keep the Asset Management tool up to date.
• Provide technical support to local and remote employees through the company’s ticketing system.
• Assist in the implementation of IT projects and infrastructure improvements.
• Apply hardware fixes and upgrades.

What we are looking for:

• Degree in Computer Science, Information Technology, or a related field.
• Excellent command in English language.
• Hands-on experience in the administration of Windows and Linux servers.
• Minimum of 1 year of experience in a similar role.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Good organizational and communication skills.
• High level of professionalism, trustworthiness, and integrity.

Considered an Advantage:

• Experience with Active Directory, managed switches, firewalls, Load Balancers, VPNs, VMware, and Veeam.
• Experience with Fortinet / FortiClient firewalls.
• CCNA certification or relevant networking certifications.
• Exposure to cloud platforms and virtualization technologies.

What's in it for YOU?

• Excellent work environment
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enrol in Company's medical insurance plan
• Possibilities to enrol in Company's pension plan
• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities
• Casual dress code
• A chance to advance professionally inside one of the world's largest iGaming organizations

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.

Qualifications

• University degree in Computer Engineering, Computer Science, Information Technology, or a related field.
• Minimum five (5) years of experience in a similar role, with proven hands-on experience in:
• Designing and implementing infrastructure solution architectures to meet customer requirements.
• Installing, configuring, administering, and troubleshooting Microsoft Windows Server and Microsoft Active Directory environments.
• Installing, configuring, administering, and troubleshooting Linux operating systems.
• Installing, configuring, deploying, and administering multi-vendor application and web servers, including Oracle WebLogic, Apache Tomcat, Microsoft IIS, HAProxy, and similar technologies.
• Installing, configuring, and managing network infrastructure components, including Switches, Routers, Firewalls, Application Delivery Controllers (ADCs), and Web Application Firewalls (WAFs).
• Implementing, administering, and supporting virtualization platforms such as Microsoft Hyper-V, VMware vSphere, and Oracle Linux Virtualization Manager (OLVM).
• Implementing, administering, and maintaining cloud platforms and services, including Microsoft Azure and Amazon Web Services (AWS).
• Implementing, administering, and maintaining multi-vendor backup and recovery solutions.
• Strong understanding of networking concepts and security best practices.
• Good understanding of high-availability, clustering and failover concepts.
• Cisco, HPE, and/or Microsoft Certifications will be considered as an advantage.
• Knowledge of Bash and/or PowerShell Scripting will be considered as an advantage.
• Knowledge of Oracle and Microsoft SQL Server (MSSQL) database administration will be considered as an advantage.

Skills & Competencies

• Customer-centric approach.
• Excellent communication and interpersonal skills.
• Excellent investigative, diagnostic and troubleshooting skills.
• Excellent analytical skills and attention to detail.
• Methodical, organised and able to work under pressure to deliver within strict deadlines.
• Excellent knowledge of Greek and English.

Benefits
A competitive remuneration package including provident fund, life and medical insurance will be offered to the successful candidate, suited to and based on qualifications and experience.