Senior DevOps Engineer in Bratislava/Košice

What You Will Do
Lead the transformation of enterprise service management.
We're looking for an experienced IT Service Management leader to help shape the future of service delivery across our
global
enterprise. This is a high-impact leadership opportunity for someone who thrives on transforming traditional support models into
intelligent, automated, and experience-driven services.
As our Manager, ServiceNow ITSM Operations & Process Governance, you'll
lead the strategy, governance, and evolution of enterprise ITSM capabilities
while partnering with senior technology and business leaders to deliver
measurable improvements in service reliability, employee productivity, automation, and digital experience.
This is your opportunity to influence how thousands of employees interact with technology every day.

You'll lead the governance, performance, and continuous improvement of enterprise ITSM processes, including:
Incident Management, Problem Management, Change Management, Major Incident Management, SLA Governance, and Service Performance Reporting.
More importantly, you'll help drive the shift from reactive ticket resolution to a modern service model built around
automation, AI, self-service, and proactive service delivery
.

Working alongside ServiceNow platform leaders, Digital Workplace teams, Infrastructure, Applications, Cybersecurity, and Enterprise Architecture, you'll identify opportunities to simplify workflows, reduce operational friction, and improve the employee experience.

How You Will Do It

• Increase service reliability and operational performance.
• Reduce recurring incidents and avoidable demand.
• Improve change success rates and service restoration outcomes.
• Expand self-service, automation, and virtual agent adoption.
• Strengthen knowledge management and process efficiency.
• Deliver trusted operational insights that support executive decision-making.
• Build scalable governance frameworks that drive consistency and accountability across global teams.

Required
What we look for

• Significant experience leading IT Service Management functions within large, complex enterprise environments.
• Proven expertise across Incident, Problem, Change, Major Incident, and Service Level Management.
• Strong ServiceNow ITSM experience, including process optimization, workflow automation, reporting, performance analytics, self-service, knowledge management, AI capabilities, and virtual agents.
• Track record of leading enterprise-wide transformation, governance, and continuous improvement initiatives.
• Strong stakeholder management skills with the ability to influence senior leaders and drive change across complex organizations.
• Deep understanding of ITIL principles with certification and service management best practices.

Preferred

• ServiceNow certifications such as CSA or CIS-ITSM.
• Experience with ITOM, CMDB, Asset Management, and broader ServiceNow platform capabilities.

Our Salary And Benefits
The initial basic salary for this position will be in the range of €3,346 – €5,230 per month, plus a 13th month salary applied after your first 6 months in the job. The final package will reflect your experience, skills, and qualifications relevant to the role. We are committed to fair, equitable, and gender-neutral pay practices.

• At Johnson Controls, your work comes with benefits that support both your career and your wellbeing.
• Meal vouchers fully covered by the company.
• Flexible benefits budget with access to 3,500+ options, including a MultiSport card, medical and wellness services.
• Extra savings through retail and lifestyle discounts (Benefit+).
• Allowance for the private kindergarten or nursery to support your family.
• Flexible working hours and home office days.
• Allowance for language courses, professional development support, and wellbeing support.
• On site benefits: massages, distribution of fruits, yoga, psychologist, health month, various events with supporting groups (volunteering activities, branding activities).
• Seniority benefits - extra monthly financial allowance, medical care and support, wellbeing day.
• Relocation support with housing allowance if moving to Slovakia.

About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work.

Who We Are
Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.

Accenture globally has ranked 4
th on the Great Place to Work® World’s Best Workplaces™
Are you an experienced
Service Delivery Manager
who thrives on owning service quality end-to-end and building strong client relationships? Join Accenture and take accountability for IT service operations across international client accounts — ensuring services run reliably, incidents are resolved efficiently, and clients always know where they stand.

YOUR MISSION

• Own end-to-end service delivery for assigned clients, ensuring compliance with SLAs, OLAs, and contractual obligations.

• Act as the main client contact and escalation point, building trust through clear communication and reliable follow-through.

• Apply ITIL processes across the service lifecycle (incident, problem, change, and continual improvement) as the team’s daily operating model.

• Lead regular service reviews, presenting SLA performance and improvement plans in a clear, business-focused way.

• Manage major incidents end-to-end, coordinating resolution, leading communication, and ensuring post-incident analysis.

• Own problem management, driving root cause analysis and implementing lasting fixes to reduce recurrence.

• Oversee change management, assessing risks, and ensuring smooth, disruption-free implementation.

• Drive continual service improvement by identifying gaps, defining actions, and tracking delivery.

• Lead and develop the service team, setting expectations and fostering accountability and ownership.

• Coordinate across internal teams, vendors, and client stakeholders to ensure seamless service delivery.

• Manage budget, resources, and capacity planning in line with contractual scope and demand.

WHAT’S IN IT FOR YOU?
Compensation at Accenture varies depending on a wide array of factors including but not limited to role, level, location, effort, responsibility, skillset, and level of experience. The range of base pay for this role is 2050€ - 3660€

Flexibility:

• Flexible working arrangements (Flex-work, Home Office)

• Option to participate on projects abroad

Recognition:

• Guaranteed Paid overtime or overtime vacation

• German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority

• Cafeteria – Budget for benefits based on your choice

• Transparent bonus structure

• Refer-a-Friend – get a bonus in the employee referral program

• Loyalty presents

Future:

• Wide range of leading-edge trainings (including various language

• course)

• Teambuilding activities

• Regular performance management and evaluation process

• Ongoing career guidance and mentoring

Family & Health:

• 3 extra days off

• Sick leave salary compensation (up to 100%)

• Home-office equipment

• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)

• Employee assistance services (professional psychological, financial and legal help)

• Multisport card

• Contribution to special vision correction appliances

• Life and disability group insurance

• Sport vouchers for children’s sport activities and children camps

Who You Are

• 5+ years of hands-on experience in IT service delivery or operations, ideally in managed services or outsourcing.

• Strong practical ITIL experience across incident, problem, change, and service improvement processes; certification is a plus but real-world application is key.

• Proven client management skills — experienced in service reviews, handling escalations, and resolving challenging situations constructively.

• Solid understanding of IT operations and infrastructure, enabling effective leadership of technical teams.

• Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management), including ticketing, SLA tracking, and reporting.

• Structured problem-solving mindset — proactive in identifying patterns, driving root cause analysis, and implementing long-term fixes.

• Excellent communication and stakeholder management — able to clearly present service data and escalate issues appropriately.

• Strong leadership skills — able to motivate teams, set direction, and maintain performance under pressure.

• Bachelor’s or Master’s degree in IT, business, or a related field.

• English proficiency - (C1)

• German language - (C1)

• Slovak language (C1/C2)

• Willingness to work either from our Bratislava or Kosice office (at least 3x per week) and to go on business trips within Europe

Recommended certifications:

• ITIL Foundation or higher ( ITIL v4 or higher version) — practical application required, certification alone is not sufficient

• Nice to have PMP, PM² or PRINCE2 — for structured project and program management

Imagine this: Breaking news on TV – a hurricane is approaching the US coastline and is about to bring chaos and devastation upon millions of people in the region!

You know that now is the time your work is put to the test: will your application scale out as designed under the heavy load of calculating the financial impact this storm may have?

The application you’re responsible for sits at the core of natural catastrophe simulation at Swiss Re.

About The Role
In this role you would have the outstanding possibility to work on some of the most exciting engineering challenges the industry can offer. You craft and implement reliable, highly parallelized applications hosted on Azure, our public cloud hosting platform of choice.

In close collaboration with natural catastrophe experts, you lead the design, implementation and testing of our core applications.

Numerous challenges make this work exciting. High availability and extreme scaling requirements are equally important as quality and security aspects. Do you feel up for it, then apply now!

The NatCat Engineering Manager leads the engineering organization responsible for delivering and operating critical Natural Catastrophe (NatCat) platforms and systems. The role combines engineering leadership, people management, technical strategy, and operational accountability to ensure reliable, scalable, and business-aligned technology solutions that support Swiss Re's business strategies.

You will drive engineering excellence, enable high-performing teams, partner with business stakeholders, and ensure successful delivery of strategic initiatives across the NatCat technology landscape. The role requires balancing long-term platform evolution with operational stability and business delivery commitments.

About The Team
We are a highly motivated, collaborative engineering team that is responsible for building and running sophisticated, scalable and high-quality public cloud applications. Our team consists of architects, developers and test engineers with a shared company mission: to make the world more resilient.

In close collaboration with our business peers and surrounding tech teams we act in true start-up fashion – innovative and cross-functional.

Key Responsibilities
Engineering Leadership & People Management

• Lead, mentor, and develop a team of software engineers, platform engineers, and technical specialists.
• Create a culture of ownership, accountability, collaboration, and continuous improvement.
• Conduct performance, career development, hiring, succession planning, and talent management activities.
• Support engineers in growing technical expertise, leadership capabilities, and AI adoption practices.

Technical Strategy & Architecture

• Define and drive the technology roadmap for NatCat platforms and services.
• Guide architectural decisions and ensure alignment with enterprise standards and strategic objectives.
• Promote engineering best practices across software development, testing, security, cloud adoption, and operational excellence.
• Drive modernization initiatives and continuous improvements to platform scalability, resiliency, and maintainability.
• Champion adoption of AI-assisted engineering practices and emerging technologies.

Product Delivery & Execution

• Own successful delivery of engineering commitments across NatCat products and programs.
• Partner with Product Owners, Architects, Business Analysts, and business stakeholders to convert strategy into executable roadmaps.
• Manage priorities, dependencies, capacity planning, and resource allocation.
• Ensure delivery predictability, quality, and transparency through data-driven decision making.

Required Qualifications

• Significant experience in software engineering, platform engineering, or technology delivery.
• Demonstrated success managing large scale business-critical applications and services.
• Excellent communication and stakeholder management skills.
• Strategic thinking and execution focus.
• Strong problem-solving and decision-making capabilities.

Leadership Skills

• Experience leading engineering teams in complex enterprise environments.
• Experience operating within large scale agile delivery models.
• Strong people leadership and coaching capabilities.
• Ability to lead through ambiguity and organizational change.

Technical Skills

• Strong understanding of distributed systems, cloud platforms, and enterprise architecture.
• Familiarity with DevOps, CI/CD, observability, automation, and platform engineering practices.
• Knowledge of software quality, security, and operational excellence principles.
• Background in software development (preferably in Java)
• Experience with data-intensive and analytics-driven applications is advantageous.

Role
For Slovakia the
base salary range
for this position is between [EUR 3,800] and [EUR 6,300] per month (for a full-time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords
Reference Code:
138819

Meet the Team
Join the Webex Partner Hub engineering team, where we build the backbone for our global partner ecosystem. We are responsible for the platforms that enable thousands of partners to provision, manage, and scale Webex services. As a Technical Leader, you will work at the intersection of high-scale cloud architecture and partner-centric innovation, crafting the future of how Cisco collaborates with its partners worldwide.

Your Impact
As a Technical Leader, you will serve as the authority for the Partner Hub. You will define the strategy, ensuring our platform remains and as we integrate sophisticated AI and automation. You will influence engineering standards across the organization, mentor talent, and drive multi-functional initiatives that bridge the gap between sophisticated system architecture and business-critical partner outcomes. Your work will directly impact the efficiency and revenue growth of our partner network.

Key Responsibilities

• Define and drive the multi-year technical roadmap for the Partner Hub, ensuring alignment with Cisco’s broader cloud and teamwork strategy.
• Act as a technical link between product, engineering, and business stakeholders, driving consensus on sophisticated architectural decisions that span multiple business units.
• Set the engineering standards for code quality, system reliability, and security. Lead the resolution of the most critical, system-wide technical challenges.
• Mentor senior engineers and architects, encouraging a culture of technical curiosity and innovation. Identify and champion the adoption of new technologies (e.g., AI/ML, sophisticated cloud-native patterns) to maintain our strong position.
• Translate high-level business goals into technical requirements, ensuring that our platform architecture supports feature delivery without compromising stability.

Minimum Qualifications

• Bachelor’s or Master's degree or equivalent experience in Computer Science, Engineering, or a related technical field.
• 10+ years of software engineering leadership, with a documented history of architecting and delivering large-scale, enterprise-grade infrastructure.
• Expert-level mastery of Enterprise Java and Spring Boot, with extensive experience architecting, deploying, and maintaining sophisticated microservices ecosystems.
• Proven ability to lead technical initiatives at an organizational scale, acting as the primary point of accountability for system performance and architectural integrity.
• Deep expertise in distributed systems, scalable architecture, and the full software development lifecycle (SDLC).
• Exceptional strategic communication skills, with the ability to influence multi-functional partners and lead technical consensus across global teams.

Preferred Qualifications

• Extensive experience architecting, securing, and scaling mission-critical solutions in AWS, GCP, or Azure.
• Recognized industry expertise (e.g., patent portfolio, publications, or contributions to open-source projects).
• Experience leading the architectural transformation of legacy systems to modern, scalable cloud platforms.
• Deep domain knowledge in B2B SaaS, partner-facing portals, or collaboration ecosystems.
• Strong track record of mentoring senior technical staff and building a high-performance engineering culture.
• Experience with AI/ML integration in large-scale production environments.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.