Senior IT Support Engineer - Remote

Our Exciting Opportunity!
This Job Role is responsible for the management and execution of proactive and reactive maintenance activities that require a
Second Level Operations support
in the Technical Authority departament. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Please note that this role requires
travel to Saudi Arabia for six months to support business needs.
You will:

• Ensure Technical Authority Support Activities, Incident Management, preventive maintenance and performance management
• Assist with Problem Management and support in project activities
• On regular rotation base covering the 7x24 Call-out responsibility
• Handles from reception until closure of the Trouble Tickets and Service Requests
• Participate in the creation / updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force. Provide support in improving technical procedures.
• Involved in Technical Impact analysis activities as part of a Life Cycle Management engagement
• Support improvement initiatives and insights based on Performance Report Analysis
• Coordination and training of new team members at request
• Generate scripts or any other automation required in daily activities.

To be successful in the role you must have:

• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Have a proven track record in the Operations and Maintenance of telecom networks
• Good level of English, other languages are a plus
• Good understanding of 4G networks
• Linux operating system
• Cloud infrastructure OpenStack
• Telco Cloud Infrastructure (NFVI, Edge)
• 5G Infrastructure knowledge (CNIS & components)
• Docker and Kubernetes work experience
• 5G networking (DC Gateway) knowledge
• SS7 & SIGTRAN protocol stack and troubleshooting
• Good understanding of Machine Learning, Artificial Intelligence & Cloud technologies
• Understanding of IP routing
• Telco service flows
• IM, CM, PM, LCM process flows
• Automation experience through scripting (bash, perl)
• Multi-domain knowledge (Core, OSS, VAS) is a plus
• Core network performance/configuration parameters.

Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.

Here are some of our benefits:

• 25 + vacation days and additional 2 days off per year for personal time
• Flexy time and hybrid ways of working, with additional support for home office from the company
• Medical subscription for you and your close family
• Life and accidents insurance coverage
• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)
• Short and long term variable pay plans available company wide.

Other programs:

• rewards and recognition program to appreciate and be inspired by others
• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams

Learning platforms and programs to develop your skills, as well as curated external content from various libraries.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
Romania (RO) || Bucharest

Req ID:
788191

Working hours 5am - 2 pm CET.
Over 1.5 million customers and more than a billion people in over 180 countries use client’s solutions to accelerate the process of doing business and simplify people's lives. With this product the client unleashes business-critical data that is trapped inside of documents.

Role Summary:
As a Release Management contractor, you will be a release enabler for client’s core services, coordinating cross-team release activities across environments and products. You will own the operational lifecycle of releases - from calendar planning and release readiness through execution, validation, and post-release follow-up - ensuring changes ship safely, predictably, and in compliance with client’s change-management and audit standards.

You will partner closely with Engineering, SRE, the Operations Center, Incident Command, Security, and Product to minimize release risk while improving velocity and automation, acting as a primary contact for release status, blockers, and hot-patch decisioning during your coverage window.

Responsibilities
:

• Coordinate release planning and calendars for core products.
• Run end-to-end release processes and weekly patches: track builds through environments, ensuring all gates and approvals are met before promotion.
• Own and facilitate Go/No-Go processes for major releases occurring within the coverage window: prepare status, verify test results, highlight risks, and record Go/No-Go outcomes and follow-ups.
• Create and manage Release Authorizations (RA) and related artifacts to meet compliance and audit requirements.
• Partner with the DOC team to sequence and monitor deployments across regions and sites. Ensure pre-deployment checks are completed, support troubleshooting of failed deployment jobs where RM is accountable.
• Enforce change-management and business-hours policies during off-hours, including No-Fly/moratorium periods, emergency change exceptions, and adherence to defined patch and hot-patch criteria.
• Drive late-merge and hot-patch governance.
• Maintain and improve release observability: partner with Engineering/SRE to evolve RM dashboards, status views, and metrics showing release readiness, deployment progress, and risk across services and environments.
• Support post-release quality by coordinating validation evidence.
• Support root-cause and post-mortem work for release-related incidents and deployment regressions.
• Communicate clearly and proactively: provide concise release status, risk, and impact summaries to engineering leaders, incident commanders, and DOC, and ensure release email updates and stakeholder notifications are timely and accurate.

Requirements:

• Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Systems, or a related field.
• 3+ years of experience in Release Management, Program/Project Management, SRE/DevOps, or Technical Operations supporting production software releases.
• Experience managing multi-environment release pipelines (e.g., development, demo, production, regulated environments) with formal gates and approvals.
• Hands-on experience with Jira (or equivalent) for driving release epics/stories, change records, and cross-team work tracking.
• Familiarity with CI/CD and deployment tooling such as Azure DevOps, Jenkins, GoCD, or equivalent release automation pipelines.
• Strong understanding of SDLC and change-management controls (CAB, change types, rollback planning, audit evidence) in a SaaS or enterprise environment.
• Demonstrated ability to coordinate cross-functional stakeholders (Engineering, SRE, Security, Product) under time pressure and drive to clear decisions.
• Excellent written and verbal communication skills in English, including the ability to summarize complex technical risk and status for non-technical stakeholders.
• Ability and willingness to work the 7:00 PM – 4:00 AM PST coverage window reliably, acting as the primary Release Management contact during those hours.

Preferred Qualifications:

• Experience running releases for large distributed systems or multi-product platforms.
• Experience with observability and validation tooling such as Kusto, Grafana or equivalent for data-driven Go/No-Go decisions.
• Background in or close partnership with operations/SRE teams, including exposure to incident response and post-mortem practices.
• Experience contributing to or leading release-process transformation efforts (e.g., increased automation, dashboarding and metrics).
• Comfort working with SQL/DBA partners and understanding database deployment considerations as part of coordinated releases.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits
• not applicable for freelancers

• Are you confident in managing complex incidents and ensuring high-quality support in fast-paced environments?
• Do you enjoy solving advanced Azure issues, working with global teams, and growing into an architect or leadership role?
• Interested in joining a leading global software and cloud solutions provider helping organizations 

optimize

 technology and drive digital transformation?

Practical Information:

 

Location: 

Bucharest, Romania

| Reports to: 

Lead Expert Managed Operations

| Work Arrangement: 

Hybrid

| Visa Requirements: 

**Valid working visa for 

Romania**

| Language Requirements: 

**fluent/professional 

Romanian

 and English,**

 written and verbal

 

 

We are looking for an experienced 

Azure Cloud Support - L3

 to join our global Azure Support Team and handle complex, high-impact incidents across customer environments. In this role, you will act as a senior escalation point, ensuring incidents are resolved within SLA while 

maintaining

 high service quality. You will troubleshoot advanced Azure issues, collaborate with global teams, and deliver clear communication during critical situations. You will also contribute to reducing dependency on Microsoft support, proactively 

improving

 service stability, and shar

ing

 knowledge by mentoring junior engineers.

 

 

Key Responsibilities:

 

• Act as the L3 escalation point for complex Azure incidents, ensuring fast resolution and SLA adherence in high-impact environment
• Troubleshoot advanced issues across Azure infrastructure, networking, AKS/Kubernetes, 

FortiGate

/NVA, and AVD

• Perform root cause analysis and implement long-term fixes to reduce recurring incidents and dependency on Microsoft support
• Support evolving customer environments, including SISS, CSP, and EA → CSP transitions, addressing increasing architectural complexity
• Manage and

optimize

Azure services such as Log Analytics, Monitoring, Backup, Site Recovery, VMs, and networking

• Collaborate with customers and internal teams, driving communication during critical incidents and contributing to knowledge sharing

 

Job Requirements

• E

xtensive experience with Microsoft Azure, Azure Functions, App Services

• Strong knowledge of Azure Infra: Monitoring, Backup, Site Recovery
• Experience with VMs, Networking, and AVD
• Expertise

in Azure Networking, AKS/Kubernetes,

FortiGate

/NVA

• Experience in complex environments (CSP/EA/SISS) is a plus
• Strong troubleshooting skills with L3-level ownership
• Soli

d 

communication skills combined with a flexible mindset, with the ability to adapt and thrive in dynamic, fast-changing environments

 

**What’s

 on offer:**

 

Our company benefits vary based on your location, but always include:

 

• Global company culture: We defined our 6 core values through our company culture ( 

https://www.softwareone.com/en/our\-story/our\-values

)

• A mentor who supports your successful start and is at your side with advice and action
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Do 

great work

 from anywhere but also visit local office to deliver excellence in team 

relationships

• Lifelong education: A variety of training and development opportunities
• Hire to Grow: We 

optimize

 our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

 

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

Overview
This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new
Cloud Support Engineer with French
. Do you want to work on modern cloud environments, handle Kubernetes on a daily basis, and solve complex technical challenges for enterprise clients? At Axway, you’ll join a team where
technical expertise, autonomy, and fast growth
are at the core of the role.

What Makes This Role Exciting

• Work on production-grade AWS and Kubernetes environments & Azure
• Tackle real, complex, and diverse technical challenges
• A true DevOps + Operations + advanced support role
• Fast-track learning on critical cloud architectures
• Exposure to demanding industries (banking, finance)
• Contribute to building and deploying AI-powered tools to enhance operations

We are actively integrating
Artificial Intelligence
into our Cloud Operations to:

• Automate incident diagnosis
• Improve anomaly detection (smart monitoring)
• Accelerate issue resolution
• Optimize operations and reduce repetitive tasks

You will
actively contribute to designing, testing, and implementing these solutions (AIOps approach)
.

• Location: Axway Romania, Bucharest, Calea Serban Voda, no.133, 4th District
• Employees work in a hybrid mode 2 days per week in the office

Responsibilities
No routine here. You will:

• Investigate and resolve complex technical incidents
• Manage and evolve cloud infrastructures (AWS, Kubernetes)
• Deploy fixes and platform enhancements
• Automate and optimize systems
• Contribute to continuous improvement initiatives
• Help integrate AI tools into operational workflows
• Interact with clients and technical experts
• Translate business needs into concrete technical solutions

You are at the heart of operations, with a direct impact on service quality.

Qualifications
What you bring

• 3+ years of experience in Cloud / DevOps / advanced technical support
• Strong hands-on experience with Kubernetes
• Solid experience with AWS
• Good Linux / scripting skills
• Strong problem-solving mindset
• Interest in automation and AI topics
• Fluent in English

Grow Beyond Pure Technical Skills
Your initial strengths are primarily
technical
.

However, you will work on
business-critical applications (banking, accounting, integration)
, giving you the opportunity to:

• Gain exposure to real business processes
• Build a dual skillset: technical + functional expertise
• Understand the business impact behind systems
• Grow into broader roles (expert, architect, functional lead…)

This is a real opportunity to
go beyond pure infrastructure work and expand your profile
.

Nice to have

• Interest or experience in AIOps / AI for operations
• Azure, Java
• Monitoring tools (Grafana, Kibana)
• Networking & security (VPN, SSL, LDAP)
• Experience in finance / ERP environments
• Fluent in French

What You Gain

• Fast growth on in-demand cloud technologies
• Exposure to AI-driven operations (AIOps)
• Development of functional/business expertise in addition to technical skills
• A culture where autonomy is valued
• Meaningful, visible, real-world projects

Company Overview
Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes.

As part of
74Software
, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions.

Why Axway?
At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer
We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.