Senior Java Software Engineer

Highlights:

• Location: Serbia
• Languages: Fluent in Russian and English
• Working hours: 14:00 - 23:00 CET

About Fundraise Up
We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a
large and complex product ecosystem
that serves nonprofits, donors, and partners around the world. The platform includes a modern
checkout experience and customizable widgets
(each a standalone SPA),
donor, organization, and partner portals
,
admin tools
, and several internal apps.

The Team
We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About The Role
We are looking for a proactive and security-minded
IT Support Engineer (L2)
to join our global team. As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones. Beyond operational support, you will take
full ownership of Access Governance and SaaS administration
. We are looking for an engineer who doesn't just follow processes but actively seeks to automate them, improving our efficiency and security posture through continuous integration and smart tooling.

What You’ll Do

• L1 escalations: intake, triage, diagnosis, and resolution of tickets not closed at L1. Includes admin operations in corporate tools, access provisioning, complex technical requests, integrations, and alerts from monitoring systems. Work within agreed SLAs for response and resolution; escalate further when outside scope or ownership boundaries.
• Onboarding & offboarding support: creation and deprovisioning of accounts in corporate SaaS tools, MDM enrollment where applicable, credential handoff, and baseline laptop setup in line with internal processes.
• Incident response: phishing, account compromise, lost/stolen devices, malware, and other security alerts — containment, remediation, and follow-up actions using documented playbooks.
• Automation & integrations: drive continuous improvement through scripts, APIs, Zapier/n8n (or equivalents), and integrations to eliminate repetitive manual work. Automation does not have to be your current strongest skill, but initiative and genuine interest are required. You can consult with our Tools Engineer, but ideas and ownership should come from you.
• L1 mentoring & documentation: provide regular feedback and coaching, maintain and improve L1 instructions and runbooks, and document automations and recurring operational procedures.
• Corporate SaaS administration: admin ownership over our core collaboration and identity stack (e.g., Slack, Notion, Google Workspace, 1Password) plus other corporate SaaS tools — configuration, access policies, audits, and license usage control.
• SaaS lifecycle management: maintain the SaaS registry in Notion, provide reporting for Vendor Management ahead of renewals; evaluate new tools and roll out after approval; decommission outdated tools.
• Identity-related incident playbooks: develop and maintain playbooks for phishing, account compromise, suspicious sign-ins in Google Workspace, and credential/access rotation.
• At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.

Requirements

• 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level.
• Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope).
• Hands-on experience with macOS administration and end-user troubleshooting.
• Strong Google Workspace admin skills (roles, logs, security settings).
• Understanding of security and incident handling (phishing / account compromise).
• Comfortable with identity & access work (RBAC, audits, access reviews; understands how SSO / SAML / SCIM affect onboarding/offboarding).
• Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks); can mentor L1.

Strong plus

• Admin ownership in multiple corporate SaaS tools (e.g., Slack/Notion + project management + ticketing/support tooling) — access policies, audits, license management
• Automation experience (scripts / APIs / Zapier / n8n or equivalents). We can support your growth here, but you should be self-driven and eager to automate your own work.
• Knowledge of 1Password or similar in a corporate context (if not covered above as a must-have)
• Experience with Jira Service Management (as a user or admin) or similar tools
• Familiarity with vendor/license management processes (renewals, usage reporting)
• Experience with MDM / endpoint tooling (for collaboration with Devices & Infrastructure owner)

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• Private medical insurance for the employee and their family
• 20 paid vacation days per year
• 15 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
• Co-working
• Remote working

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

On behalf of our client, an international company specializing in the trading and distribution of raw materials, metals, and industrial materials, Manpower Serbia is looking for a motivated and experienced professional to join their team as an
Application Support & Technical Analyst.

• As an
  Application Support & Technical Analyst
  , you will be responsible for the day-to-day support, reliability, and continuous improvement of the company’s Commodity Trading and Risk Management (CTRM) system and related applications.

• The role combines technical application support, troubleshooting, system administration, testing, and collaboration with business users. You will work closely with internal users, technical teams, and external development partners to ensure that critical applications and business processes operate smoothly and efficiently.

Description

• Monitor the health, availability, and performance of business-critical applications and scheduled processes.
• Troubleshoot application, data, integration, and workflow issues and coordinate their resolution.
• Investigate incidents, identify root causes, and implement or coordinate corrective and preventive actions.
• Provide technical support to internal users across Trading, Operations, Finance, Risk, and Accounting.
• Administer users, permissions, reference data, and other application configurations.
• Work closely with developers and external vendors on incidents, system changes, enhancements, and releases.
• Create and execute test cases, support User Acceptance Testing (UAT), and validate system changes before and after releases.
• Support projects related to reporting, automation, integrations, data quality, and process improvement.
• Identify opportunities to automate manual and repetitive activities and improve operational processes.
• Maintain documentation, procedures, and user guides and contribute to improving support processes.

Requirements

• Bachelor’s degree in information systems, Computer Science, Engineering, Business, Finance, or a related field.
• 3+ years of relevant experience in application support, technical analysis, business systems analysis, production operations, or a similar role.
• Strong experience supporting business-critical applications and troubleshooting issues across systems, data, integrations, and automated processes.
• Good understanding of Python is required, with the ability to read and understand existing scripts. This is not a software development role, so advanced programming experience is not required.
• Practical knowledge of SQL, databases, APIs, and scripting.
• Understanding of application logs, scheduled jobs, file transfers, integrations, and basic infrastructure concepts.
• Experience working with software developers, vendors, and business stakeholders.
• Strong analytical and problem-solving skills, ownership, and the ability to work independently during time-sensitive incidents.
• Excellent English communication skills and the ability to explain technical topics clearly to non-technical users.

The following would be considered an advantage:

• Experience with CTRM/ETRM platforms or commodities-related businesses.
• Understanding of trading, pricing, logistics, inventory, invoicing, settlements, PnL, risk, or accounting processes.
• Experience with Azure/AWS, Power BI, Tableau, or similar tools.

Description & Requirements
Who we are looking for
As
Senior Infrastructure Specialist
you work across all layers of IT to ensure new solutions, IT assets and services are introduced sustainably and securely - thereby driving the delivery of IT infrastructure for our businesses.

• Degree in Computer Science or a similar relevant field of studies or completed vocational training as well as several years of relevant on-the-job experience;
• Knowledge e.g. of IT infrastructure, application management, databases, cloud, network, security, IAM, monitoring or other areas and proficiency at picking up new concepts and technology at a rapid pace;
• Experience in structuring, presenting and communicating your work results with stakeholders at all levels;
• Very strong ownership of your priorities, work structure and task management;
• Proficiency in English.

Your future role

• Design:
  You create the architecture for our digital services to ensure compliance with our policies and the fit into the Deloitte environment - looking at hosting, network, user access, data retention and all other aspects of solution design including those of sustainable operations.
• Analyze:
  Design patterns, suppliers, products - you consider their effectiveness in addressing our functional as well as quality requirements in close collaboration with stakeholders.
• Plan:
  During your projects, you create estimates for effort as well as implementation plans
• Delivery:
  Together with your SA team, you act as the technical sub-project lead, responsible for coordinating and driving implementation together with subject matter experts and operations teams.
• Share
  : You create the documentation and architectural views for your solution designs according to best-practice and present your work results to your stakeholders and peers to meet our internal standards and policies.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model - partially from home and the office;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms)
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.

Selection process
Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

• Short online interview / short phone interview with Recruiter.
• Interview/s with member/s of the team.

You will receive feedback regardless of process result.

Are you looking for a place, where the positiveness of a can-do attitude and the unbelievable team spirit are key values of your surrounding environment? We validate and implement new technologies and create tailored solutions for our customers. We commit to a culture of innovation and embracing emerging technologies. We are brave in standing up for the best solution and being honest with our client or colleagues. We value teamwork and collaboration, and we believe that collective efforts of us are essential for achieving our and the client goals. Ideally, you already have Microsoft certifications in the area of Azure or Microsoft 365 – if not, we will actively support you in acquiring them.

Your tasks

• Respond to support tickets: Address issues reported via the internal ticketing system in a timely and professional manner.
• Troubleshoot system and network issues: Diagnose and resolve issues related to servers, network, hardware, and software as part of the support ticket flow.
• Escalate complex issues: Escalate unresolved or complex tickets to the appropriate level of support or development teams.
• Document solutions: Create detailed documentation for recurring issues, common solutions, and troubleshooting steps to help team members and customers.
• Server management: Administer both on-premise and cloudbased infrastructure (e.g., AWS, Azure, Google Cloud), ensuring up time, performance, and security.

Your profile

• You are an experienced IT professional with many years of expertise in on-premises infrastructures.
• You have a strong interest in DevOps methods and want to work in a modern, future-oriented environment.
• You have experience with any of the following technologies: Windows Server, Linux Server, Exchange Server, SQL server, SharePoint.
• Knowledge or willingness to learn cloud technologies (Azure or AWS), Kubernetes, GitHub, Terraform, PowerShell.
• You are highly technically inclined, enjoy independently diving into new technologies and tasks, and are eager to share your knowledge with colleagues.

Why PRODYNA

• Location in the city center
• 24 vacation days
• Private health insurance
• Health support and wellbeing
• Business travels
• Team events
• Global event participations
• Employee education
• Flexible working hours
• Fruits in the office
• Employee referral program