Senior Specialist, Customer Success Operations and Enablement

Pour renforcer les équipes de notre client, acteur international du secteur de la cosmétique et du luxe, nous recherchons un.e
Expert Tracking/Analytics & Chef de Projet Media (H/F)
.

🎯 Vous interviendrez sur :

▪️
Tracking & Analytics (GA4)
: recueil et analyse des besoins des équipes métiers (pays, marketing, e-commerce, product owners), définition des plans de marquage, rédaction des spécifications fonctionnelles et validation des recettes fonctionnelles (UAT).

▪️
Gouvernance des données & qualité
: suivi de la qualité des données, mise en place de contrôles et d’indicateurs de fiabilité, gestion de la documentation fonctionnelle (data layer, dictionnaire d’événements) et veille au respect des exigences RGPD.

▪️
Coordination avec les équipes techniques
: collaboration avec les équipes d’implémentation, développeurs, experts tracking et partenaires externes afin de garantir la conformité des livrables et la bonne exécution des évolutions.

▪️
Pilotage du Media Dashboard
: coordination des besoins des pays et des agences, suivi de la roadmap, gestion des priorités et accompagnement des équipes dans l’exploitation des indicateurs de performance média.

▪️
Gestion du projet Marketing Mix Modeling (MMM)
: participation au déploiement et à l’adoption de la solution, coordination des parties prenantes métiers et techniques, suivi des livrables et accompagnement au changement.

▪️
Reporting & Data Visualisation
: conception et suivi des tableaux de bord opérationnels, analyse des KPIs, mise en place d’alertes et production de reportings permettant d’optimiser la performance média.

▪️
Animation & accompagnement des utilisateurs
: organisation d’ateliers, webinaires, formations et communication régulière auprès de la communauté d’utilisateurs afin de favoriser l’adoption des outils et des bonnes pratiques.

▪️
Conduite du changement
: accompagnement des équipes internationales dans l’appropriation des nouveaux outils et méthodologies, suivi des indicateurs d’usage et identification des axes d’amélioration.

🔸
Date de démarrage :
ASAP

🔸
Localisation :
Paris

🔸
Télétravail :
selon organisation interne

🔸
Contrat :
CDI

👀 Profil recherché

▪️Bac +5 en marketing digital, data, informatique, statistiques ou équivalent

▪️Minimum 4 à 6 ans d’expérience en Web Analytics, Digital Analytics ou Tracking

▪️Expérience confirmée sur
Google Analytics 4 (GA4)
et les problématiques de tracking digital

▪️Bonne connaissance des outils de gestion du marquage (Commanders Act, Google Tag Manager ou équivalent)

▪️Expérience en gestion de projet digital, data ou martech dans un environnement international

▪️Connaissance des plateformes publicitaires digitales (Google Ads, Meta, TikTok, etc.)

▪️Maîtrise d’au moins un outil de data visualisation : Power BI, Looker Studio ou Qlik

▪️Expérience dans les environnements e-commerce et compréhension des enjeux de performance digitale

▪️Bonne maîtrise des méthodologies de recette fonctionnelle (UAT), de la qualité des données et de la gouvernance data

▪️Anglais professionnel indispensable

🤩
Vos atouts

▪️Excellentes capacités de communication et de pédagogie

▪️Leadership transverse et capacité à fédérer des équipes internationales

▪️Sens de l’organisation et rigueur dans le pilotage des projets

▪️Esprit analytique et orientation data-driven

▪️Capacité à vulgariser des sujets techniques auprès des équipes métiers

▪️Proactivité et sens du résultat

▪️Aisance dans l’animation d’ateliers, formations et communautés d’utilisateurs

▪️Forte sensibilité aux enjeux digitaux, média et e-commerce.

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Design and improve data pipelines.
  Contribute to the design and evolution of data systems—ensuring data is accurate, reliable, and efficiently processed across diverse tech stacks.
• Ensure data correctness and scalability.
  Work closely with software engineers to validate data, define metrics, and improve the robustness of reporting and analytics systems.
• Develop internal data products and tooling.
  Help build scalable solutions (e.g., reporting engines, forecasting tools) used by product teams across the company.
• Support platform-wide decision-making.
  Partner with multiple teams to provide the analytical and modeling backbone for business planning and performance tracking.
• Leverage AI to accelerate work and uncover insights.
  Use AI tools to move faster, surface ideas and opportunities, and study competing products and trends.

What we look for

• Reasoning ability.
  Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive.
  You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit.
  You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English.
  You read, write, and speak proficiently in English.

What we offer

• Incredibly talented, entrepreneurial teams.
  You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth.
  We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• All. These. Benefits.
  Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
• Competitive pay and access to company equity at a discount.
  Typical annual salary offers range from £85,797 to £151,436 in London and from €66,065 to €107,837 elsewhere in Europe. The lower end of these ranges applies to candidates with little or no relevant experience, while exceptionally experienced candidates may receive offers of up to £316,052 in London or €240,330 elsewhere in Europe. Candidates offered a permanent contract may choose to receive part of their compensation in discounted company equity.

Commitment & contract
Permanent or fixed-term. Full-time or part-time.

Location
Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland), or fully remote from eligible countries.

The selection process
In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process.

Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject.

All applications go through our careers page, which is the only way to be considered. If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here.

We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times.

We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.

Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

In Accenture, within the Strategy & Consulting – Global Network area, we work with leading global clients to design and implement strategies that drive transformation and sustainable growth. As part of our team, you will collaborate on projects that combine innovation, deep analysis, and strategic execution, helping organizations tackle their most complex challenges.

Accenture Sourcing & Procurement is growing and looking to strengthen our Consulting team with individuals who bring curiosity, drive, and a collaborative spirit. We’re seeking motivated professionals eager to launch their careers in a high-impact environment that offers continuous learning and real business exposure.

Whether supporting clients in identifying cost-saving opportunities, analyzing spend data, or contributing to process improvement initiatives, Accenture’s Sourcing & Procurement team delivers tangible business outcomes—while helping improve employee experience, customer satisfaction, and sustainability impact.

As an Analyst, you will be involved in all stages of our client engagements, supporting Consultants and Managers in data analysis, project coordination, and client deliverables. You’ll begin to build your consulting skills, problem-solving toolkit, and business acumen while learning from experienced professionals who will help guide your development.

📌
Key responsabilities:

• Analyze procurement and spend data to support client recommendations

• Assist in the development of clear, actionable deliverables and presentations

• Support project planning, coordination, and internal/external communication

• Conduct market research and benchmarking to inform sourcing strategies

• Participate in meetings, interviews, and workshops with client teams

📌
Typical Projects:

• Analyze procurement and spend data to support client recommendations

• Assist in the development of clear, actionable deliverables and presentations

• Support project planning, coordination, and internal/external communication

• Conduct market research and benchmarking to inform sourcing strategies

• Participate in meetings, interviews, and workshops with client teams

📌
A unique workplace — discover the benefits we have for you:
🍔 PedidosYa

👩‍⚕️ Swiss Medical health insurance for you and your immediate family

💻 Internet reimbursement

💪 100% covered gym membership

🌎 Flexible vacations

💯 Flexible working hours

📚 Sponsored certifications

🎂 Day off on your birthday

🏆 Performance bonuses

🗓 Accenture Days

🤟🏽 Flexible benefits package

👨‍👩‍👦‍👦 Extended maternity and paternity leave

💰 Childcare financial assistance

…and many more➕!

🏢 We have offices available in CABA, Córdoba, Mar del Plata, Rosario, Salta, and Mendoza! And if you’re located in other provinces, our positions are remote, so you can work from home! 🌎

📌
Basic Qualifications:

• 1–2+ years of relevant work experience (procurement, supply chain, finance, or consulting preferred)

• A bachelor’s degree in engineering, business, economics, or a related field

• Proficiency in Microsoft Office (Excel & PowerPoint)

• Strong communication skills (written and verbal)

• Working proficiency in English and/or other languages.

• A collaborative mindset and willingness to learn

📌
Bonus points if:

• You’ve worked on academic or professional projects involving data analysis or process improvement

• You have experience with data visualization tools (e.g., Power BI, Tableau)

• You’re passionate about sustainability and innovation in supply chains

• You have working proficiency in English and/or other languages

• Prior experience in driving insights using visualization tools (i.e., Power BI, Tableau, Alteryx) and analytics tools (i.e., Adobe Analytics, Google Analytics)

AT ACCENTURE, EQUALITY DRIVES INNOVATION
Did you know that Accenture was chosen as the most diverse and inclusive company in the world? We believe that the workforce of the future is an equal workforce for everyone.

All decisions related to the recruitment and selection process will be made without any distinction, exclusion, or preference based on race, color, gender, sexual orientation, disability, age, religion, political or union opinion, nationality, socioeconomic background, or any other characteristic protected under applicable law, that could result in the nullification or impairment of equal opportunity or treatment among candidates.

Vous avez un profil solide en
biostatistique clinique
ainsi qu'une expertise confirmée en
supervision d'études et contribution aux dossiers réglementaires (FDA/EMA)
, et souhaitez intégrer une structure dynamique au cœur de l’innovation en Life Sciences ? Rejoignez-nous !

Poste basé à Paris / Île-de-France avec possibilité de télétravail.

Vos missions

Au sein des équipes d'IVIDATA Life Sciences et en collaboration avec nos clients issus des secteurs pharmaceutique et biotechnologique, vous interviendrez sur des projets à forte valeur ajoutée, en tant que
Lead Biostatisticien Clinique
pour :

• Incarner le référent statistique unique auprès des équipes projet et participer activement aux réunions cliniques et stratégiques
• Rédiger et valider les documents d'étude clés : synopsis, protocoles, plans d'analyse statistique (SAP), spécifications de randomisation et shells TFLs
• Superviser les activités statistiques sous-traitées aux CROs, en garantissant le respect des délais, des coûts et des normes de qualité des données
• Co-rédiger l'interprétation des résultats et définir les messages clés en lien étroit avec les équipes médicales et cliniques
• Contribuer activement aux dossiers réglementaires (Module 2.5/2.7, CSR) et aux publications scientifiques en collaboration avec les Medical Writers
• Assurer la communication et la défense des résultats auprès des partenaires cliniques, institutionnels et des autorités réglementaires
• Garantir la conformité de la documentation statistique au sein du TMF

Votre profil

• Formation :
  BAC+5 ou PhD en statistiques, biostatistique ou informatique décisionnelle (ENSAI, ISUP, Master 2 ou Doctorat)
• Expérience :
  Minimum
  6 ans d'expérience
  au sein de l'industrie pharmaceutique, d'une biotech ou en CRO sur un poste similaire, avec une implication dès les phases précoces du développement clinique.
• Compétences techniques :
• Maîtrise experte des logiciels
  SAS
  et
  R
  .
• Solide connaissance et pratique des standards
  CDISC
  (SDTM, ADaM).
• Expérience avérée de contribution directe aux
  dossiers réglementaires (FDA, EMA)
  .
• Environnement :
• Maîtrise des réglementations et recommandations internationales (ICH, EMA, FDA, BPC).
• Connaissance des exigences liées à la tenue du TMF.
• Savoir-être :
  Rigoureux, autonome, proactif, doté d'un esprit créatif et d'une excellente capacité de collaboration transversale.
• Langues :
  Anglais courant requis (écrit et oral)

Pourquoi nous rejoindre ?

IVIDATA Life Sciences
place l’expertise au cœur de nos actions.

Aux côtés des grands acteurs du secteur (laboratoires pharmaceutiques, biotech, dispositifs médicaux, santé animale, cosmétique, nutrition…), nos consultants interviennent sur l’ensemble du cycle de vie des produits : de la recherche préclinique à l’industrialisation.

Nos 140 consultants déploient leurs compétences dans 3 domaines clés : Biométrie & Data, Opérations & Développement cliniques, Affaires réglementaires & Vigilances.

En rejoignant notre équipe, vous évoluerez dans un environnement
stimulant, collaboratif et en constante évolution
, où vos idées et votre expertise auront un impact réel.