Senior System Engineer (m/w/d)

In dieser anspruchsvollen Schlüsselposition bist du direkt als Stabstelle beim Leiter Abraxas SERVICE DESK IT angesiedelt. Du trägst die ganzheitliche Verantwortung dafür, dass der gesamte Ablauf vom ersten Kundenanliegen bis zur nachhaltigen Lösung reibungslos funktioniert. Du bist das strategische und operative Bindeglied, das sicherstellt, dass Anfragen (Incidents und Requests) unsere Support- und Betriebsorganisation effizient und sauber durchlaufen.

Für unseren Standort in
St. Gallen oder Zürich-Flughafen
suchen wir
ab dem 1. September oder nach Vereinbarung
eine motivierte Persönlichkeit als IT Service Manager (m/w/d).

Deine Rolle

• Incident- & Major Incident Management (Kundenfokus): Du überwachst und steuerst den Fluss von Störungsmeldungen durch die Supporteinheiten. Bei kritischen Grossstörungen (Major Incidents) übernimmst du die zentrale, kundenfokussierte Rolle: Du stellst eine lückenlose, professionelle und transparente Kommunikation gegenüber unseren anspruchsvollen Kunden sicher.
• Change Management & Change Enablement: Du verantwortest die Steuerung aller IT-Changes und treibst das Change Enablement aktiv voran. Durch deine proaktive Lenkung und Steuerung des gesamten Prozesses minimierst du das Risiko für change-bedingte Events im Betrieb und sicherst die Stabilität der Kundensysteme.
• Practice Management & Prozesslenkung: Du analysierst kontinuierlich die Schnittstellen und Abläufe zwischen Kundenanforderung, Support und Betrieb. Du definierst Standards, optimierst die ITSM-Praktiken (CSI Approach orientiert an ITIL Version 5), mit Schwerpunkt Service Desk & Change Enablement, und stellst deren Einhaltung, der KPI, in der Organisation sicher. Wenn nötig stellst du einen Know-How Transfer in der Organisation, nach dem Train-the-Trainer-Prinzip, sicher.

Dein Profil

• Abgeschlossenes Studium in Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation mit entsprechender langjähriger Berufserfahrung.
• Fundierte Praxis im IT Service Management, spezifisch im Incident-, Major Incident-, Problem- und Change Management in einem komplexen Enterprise- oder Provider-Umfeld.
• Zertifizierung in ITIL 4 oder höher (idealerweise Managing Professional) sowie tiefes Verständnis für agile und klassische Betriebsstrukturen.
• Du bewahrst in kritischen Situationen einen kühlen Kopf, bist kommunikationsstark und durchsetzungsfähig.
• Du verstehst es, die Bedürfnisse von Behörden und Blaulichtorganisationen in professionelle IT-Prozesse zu übersetzen.
• Verhandlungssicheres Deutsch (C1-Niveau) und sehr gute Englischkenntnisse sind die Voraussetzung für diese Rolle, weitere Landessprachen sind von Vorteil.

Deine Benefits

• Bis zu 60 % Home-Office bei einem 100 % Pensum möglich
• Ferienkauf (2 Wochen pro Jahr)
• 41h Woche mit flexiblen Arbeitszeiten bei einem Vollzeitpensum
• Mind. 25 Tage Ferien pro Jahr
• Förderung von Weiterbildungen zu 100 % finanziell oder zeitlich
• Kostenloses SBB-Halbtax-Abo für alle Mitarbeitenden

Wir pflegen eine offene Du-Kultur – fühl dich also frei, uns deine Bewerbung gerne direkt in der Du-Form zu schicken.

ParetoLabs is looking for a passionate (Senior) AI Engineer to join our growing team in Zurich.

In this role, you will design, build, and run production-grade AI applications powered by large language models, agentic AI, RAG, and multimodal technologies. You will work across the full engineering lifecycle: from architecture and backend development to cloud deployment and continuous improvement and help shape AI solutions used by leading Swiss companies across different industries.

You will be part of a small, experienced team where you can take real ownership, work directly on customer-facing products, and turn the latest advances in AI into reliable applications used in the real world.

About ParetoLabs

ParetoLabs is a Zurich-based AI software company building customized AI applications for conversation, knowledge, and process automation. We develop solutions ranging from intelligent assistants and enterprise search to agentic AI and next-generation voice applications.

Since 2023, we have been combining cutting-edge AI technologies with the security, reliability, and integration requirements of Swiss companies. As a Microsoft for Startups partner, we work closely with our customers to bring AI solutions from idea to production.

Aufgaben

• Design, build, and continuously improve production-grade AI applications powered by LLMs, RAG, agentic workflows, and multimodal AI.

• Develop robust Python backend services, APIs, and integrations that connect AI capabilities with enterprise systems and data sources.

• Build intelligent agents and end-to-end AI workflows capable of reasoning, using tools, interacting with APIs, and automating complex user requests.

• Take ownership of bringing AI solutions into production, including testing, deployment, monitoring, observability, and continuous optimization.

• Design scalable and reliable cloud architectures and contribute to the evolution of our shared AI platform and engineering standards.

• Evaluate and integrate new models, frameworks, and AI technologies where they create real value for our products and customers.

• Collaborate closely with other engineers, product teams, and customers to turn complex requirements into practical AI solutions.

• Share your knowledge within our international team and, depending on your experience, mentor other engineers.

• Take real ownership and bring your own ideas into products that are used by leading companies in Switzerland.

Qualifikation

• Educational Background:
  A solid foundation in computer science.

• Proven Experience:
  Extensive experience as a full-stack developer with a strong focus on backend technologies (Python preferred) and familiarity with front-end frameworks (React, Angular).

• DevOps Proficiency:
  Expertise in Shell Scripting, CI/CD pipelines, Cloud services (AWS, Azure), Containerization (Docker, Kubernetes), Server Provisioning, and Monitoring & Alerting techniques.

• Technical Skills:
  A good understanding of networking, databases, backup strategies, and disaster recovery scenarios to support robust and scalable applications.

• Team Player:
  An open-minded, solution-oriented team player who thrives in collaborative environments.

• Communication Skills:
  Excellent communication skills in English or German. Capable of interacting effectively with clients and team members alike.

Benefits

• Competitive Remuneration:
  A competitive salary package reflecting your experience and contributions.

• Employee Participation:
  Opportunity to participate in the long-term success and growth of ParetoLabs through our employee participation program.

• Pick Your Gear:
  Choose your preferred devices for work.

• Attractive Benefits:
  Above-market pension benefits and private accident insurance.

• Professional Growth:
  Participation in the Microsoft for Startups program, providing access to valuable resources, events, and support.

If you're a (
Senior) AI Engineer
and a desire to impact the AI application landscape,
we invite you to apply to ParetoLabs
. Please send your resume and portfolio showcasing your relevant experience (GitHub links preferred).

Join us in our mission to deliver cutting-edge AI solutions and shape the future of technology across industries!

Job Description
Location:
Zurich, Geneva, Basel

Work Pattern Percentage:
80-100%

Finding the talent that makes Deloitte unique
Do you want to use your cyber expertise, entrepreneurial and innovative mindset to protect companies and society from digital threats, thus making the world a safer place? As the undisputed global leader in cyber security, we work with more than 80% of the Fortune Global 500 companies to make an impact that matters. Join us as we support the next generation of cyber talent, invest in emerging technologies and drive progress in a dynamic, digital world.

How You Can Make An Impact

• You will apply your knowledge of the client needs and industries to identify relevant cyber risks and develop a tailored strategy on how to best navigate those focusing on infrastructure, cloud and network security in a cloud-enabled world.
• You will support and lead in clients' large-scale transformational projects, applying not only your security expertise but also project management experience and social skills.
• You will be part of the leadership that is creating fit for purpose cyber strategies by leveraging your experience, market knowledge and our international network of cybersecurity experts.
• You will collaborate with interdisciplinary and varied set of team members, client stakeholders and service providers from across the globe.
• You will actively create and manage lasting relationships with a diverse set of stakeholders, building on trust as the foundation for business success.

Who We Are Looking For
In addition to fluency in English, you have:

• 10+ years experience in infrastructure / network security , including 3+ years of project management experience in a professional services firm
• 5+ years experience in implementing infrastructure security projects and experience in SASE implementation
• 5+ years experience working in a Big4 Consulting Firm
• A Masters in Information Security and/ or another relevant field, as well as the CISSP certification

Your team
Become part of a diverse, multinational, and highly motivated team of over 65 Cyber professionals at our offices in Zurich, Basel, Geneva or Lausanne. We will help you grow both personally and professionally: through our trainings, mentoring programs and on-the-job learning, but also by connecting with your colleagues across all business lines.

Together we are building an inclusive, and open, and culture where you can truly be yourself and where your successes are celebrated. We encourage you to be bold, think big, and challenge the status quo – and we will at your side to support you in developing your career and grow both professionally and personally.

Careers at Deloitte. Choose your impact.
At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective helps us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energises you. At Deloitte, you can choose your impact.

In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn.

Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers .

How To Apply
We look forward to hearing from you! Please click on “apply now” to submit a complete application, including CV, cover letter, references and degree certificates.

If you have any questions, please contact Sidorela at talent@deloitte.ch

• We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all criteria; don't hold yourself back - apply today.

We do not accept applications from recruitment agencies for this position.

Deloitte Consulting AG and Deloitte AG are affiliates of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”)

Requisition code: 19207

Description
We are looking for a Data Center Engineering Operations Technician to join our expanding team in Switzerland. As an Data Center Engineering Operations Technician, you'll independently troubleshoot and maintain electrical and mechanical systems, and respond to operational issues with minimal supervision. Your work will help maintain one of the world's largest information system infrastructures. If you enjoy hands-on problem solving in a process-driven environment, we'd like to meet you!

Switzerland based candidates only (valid work permit required).

Key job responsibilities

On-site management of contractors, sub-contractors and vendors, ensuring that work performed is in accordance with established practices, procedures & local legislation.

Maintain performance benchmarks, & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.

Generate Change Management requests & Incident Management tickets as directed.

Learn and contribute to documentation relevant to business & facility operations.

Assist with rack installation and the provision of power/cooling.

Become involved with routine maintenance and emergency services on critical systems such as: switchgear, generators, UPS systems, power distribution equipment, cooling equipment, building monitoring systems, etc.

Assist and learn about the design, implementation, commissioning and build out of new facilities.

Assist with the management of facility assets.

Participate in Construction & Operational Meetings as required.

Assist with Work Order compliance and review of contractual SLAs.

Interface with Infra Ops teams for day to day operational requirements.

Assist in the resolution of any infrastructure engineering or services issue.

Delivery of exceptional customer service and satisfaction.

Meet daily hours of operations, on-call requirements for response outside of hours and potential future shift rotations.

A day in the life

Your Day-to-day Activities Will Include
Monitoring alarms and systems that manage power, cooling, and fire suppression in the data center.

Coordinating vendor work on-site to ensure equipment is maintained and uptime is preserved.

Supporting other teams and sites during events and planned works.

Handling rack installations and powering up equipment.

Monitoring and facilitating the handover of new equipment.

Sharing knowledge and supporting new team members.

Participating in event response drills.

About The Team
At AWS, we value diverse experiences. Even if you don’t meet all of the qualifications, we encourage you to apply. We welcome candidates from all career paths, regardless of your professional journey.

Basic Qualifications

• Experience with electrical or mechanical systems, or equivalent
• Knowledge of data center infrastructure including mechanical, electrical, controls and life safety systems
• Familiarity with reading technical documentation and drawings
• Computer literacy with Windows and common business applications
• Fluency in English
• Valid Swiss work permit required
• Electrical or Mechanical Engineering diploma or equivalent
• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls), or knowledge of key electrical competencies and theory

Preferred Qualifications

• Experience in mission critical facilities (data center, oil and gas, marine industries, production or medical facilities)
• Diploma or Degree in relevant technical field
• Swiss electrical switching certification
• Fluency in German

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company
- Amazon Data Services Switzerland GmbH

Job ID: A10444463