ServiceNow Request/Catalog Consultant

Who We Are
We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.

As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.

We are looking for a
ServiceNow Technical Integration Consultant with German
to join our team, to support the technical integration of foundation data sources into the ServiceNow platform. This is a hands-on implementation role focused on designing, configuring, and developing integrations to ensure reliable and high-quality data exchange across enterprise systems.

What You'll Be Doing

• Design, configure, and implement inbound and outbound integrations between ServiceNow and external systems.
• Develop and maintain both unidirectional and bidirectional interfaces for foundation data synchronization.
• Ensure reliable, secure, and high-quality data exchange across integrated platforms.
• Collaborate with application owners, business stakeholders, and technical teams to define integration requirements and resolve data-related issues.
• Monitor, troubleshoot, and optimize integration performance and data quality.
• Support testing, deployment, and ongoing maintenance of ServiceNow integrations.
• Document integration designs, technical specifications, and operational procedures.
• Follow development best practices and contribute to continuous improvement of integration solutions.
• Experience with technical implementation and development within the ServiceNow platform.
• Hands-on experience designing and implementing system integrations and interfaces.
• Understanding of inbound/outbound integrations, APIs, web services, and data exchange mechanisms.
• Experience working with data synchronization and data quality processes.
• Strong analytical and troubleshooting skills.
• Ability to collaborate effectively with cross-functional technical and business teams.

What You’ll Bring Along

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
• At least 4 years of hands‑on experience as a Technical Integration Consultant, ideally in ServiceNow context
• Experience integrating ServiceNow with enterprise applications and data sources.
• Familiarity with REST/SOAP APIs, JSON/XML, and common integration patterns.
• Knowledge of ServiceNow IntegrationHub or other ServiceNow integration capabilities.
• Experience working in enterprise ITSM environments.
• Strong communication skills and advanced English and German

Zadaci
Responsibilities
Do creativity and curiosity fuel your drive for innovation? Does your heart race at the thought of advancing international software products? Whether it’s making technical decisions independently or developing applications based on solid expertise – here, you can fully realize your potential. In this role, you will take on the following responsibilities:

• Take on a mentoring role within international Agile Scrum teams, sharing knowledge and experience.
• Contribute to the entire development process – from gathering requirements to implementation and release of applications.
• Participate in expert groups and play a key role in shaping the evolution of software architecture.
• Leverage strong communication skills, team spirit, high commitment, and a solution-oriented mindset to actively drive ideas forward.
• Participate in code reviews to share knowledge and continuously improve overall quality.

Vaše kvalifikacije

• You have solid knowledge of Java, ideally complemented by experience with Spring frameworks.
• You are passionate about analyzing, modernizing, and further developing existing applications.
• You have very good knowledge of software design patterns, actively participate in review processes, and take security best practices into account.
• You have strong experience in building scalable distributed applications, microservice architectures, and working with cloud platforms.
• You already have experience using AI-supported tools in the context of software development.
• Very good written and spoken English skills.
• Motivation and interest in sharing your knowledge with others.