Site Reliability Engineer
SOC Engineer
Deutsche Telekom Services Europe Romania (DTSE Romania)
Bucharest
Apply on the employer's siteRole description
About Deutsche Telekom Services Europe Romania
In Romania, Deutsche Telekom has set up a Shared Service Center in Bucharest & Timisoara - Deutsche Telekom Services Europe Romania (DTSE Romania), which delivers support function services such as HR, Accounting, Reporting and Finance, as well as IT support services for these lines of business, for the whole European Deutsche Telekom footprint since July 2013.
We Are Focused On
- the best customer experiences
- delivering high quality services
- great working conditions
- growing with innovations
- continuously improving competitiveness through digitalization
In the ever-changing world of technology, we need
Service Operation Center Engineer
that will provide first class network infrastructure support for our customers inside the Deutsche Telekom group but also external customers, providing 24x7 support.
You will E2E coordinate and manage incidents as a 1st level support, coordinate troubleshooting activities, plan customer facing activities, monitor and manage customer networks and investigate and help resolve issues.
Key Responsibilities
- Incident Management - 24/7 Network, Infrastructure & Service Monitoring and Alarm Handling.
- Proactive checkouts and monitoring to avoid service outages or limit their impact.
- Continuous Proactive Monitoring to ensure the stability of our Cloud network and Services.
- Troubleshooting and fault isolation to restore service when necessary. Evaluation of incidents.
- E2E Incidnet Management - Escalation and Incident reporting for the Major and Critical incidents. Proactive monitoring of SLAs and KPIs of services.
- Change Management Planning – responsibility for service / application / Infrastructure enhancements, equipment updates, patching and maintenance as assigned by Devops teams.
- Customer support – Ensure quality of service to internal and external customers. Provide all necessary information about the fault status, fault resolutions and further declaration to customers as well to Devops experts and other parties. As well as interacting directly with customers.
- Vendor support – ensure collaboration with vendors in case of hardware infrastructure incidents.
- Collaborating with other cross functional groups on projects and in problem solving.
- Responsible for successful function of services and mission-critical tasks.
Experience And Skills
- University degree (technical/engineering/IT).
- At least 1 year experience on hands-on application/system administration experience.
- Hands-on application level troubleshooting experience; Linux and IP Networking knowledge is a plus.
- Good verbal communication skills (English) in both technical and non-technical communications. German language is a plus.
DTSE-RO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at DTSE-RO are based on business needs, job requirements and individual qualifications, with no regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation and gender identity.
DTSE-RO will not tolerate discrimination or harassment based on any of these characteristics.
By applying for this job you accept the DT privacy statement:
To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.
By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.
For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.
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