Platform Engineer
Solution Engineer - Argentina
Remote
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This Is Helix. Powered by You.
At
BMC Helix
, we don’t do ordinary. We’re the
AI-native engine
behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of
curious minds, creative thinkers, and courageous builders
who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first
Agentic AI platform
empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
The Solution Engineer is the technical authority for BMC Helix throughout the customer lifecycle. While anchored in pre-sales, this role is accountable for designing solutions that deliver measurable adoption and long-term retention — not just technical wins. Solution Engineers translate customer requirements into BMC Helix architectures, lead technical validation activities, and partner with Customer Adoption Engineers, Value Engineers, and Partner Adoption Engineers to ensure that what is sold is what gets used.
Key Responsibilities
Solution Design and Technical Validation
- Architect BMC Helix solutions (AI Service Management, AIOps, and HelixGPT Agentic AI — embedded across the portfolio and as configurable standalone agents) aligned to customer technical requirements, business objectives, and desired operational outcomes.
- Design HelixGPT agent use cases tailored to the customer's environment, including agent scope, data access, guardrails, governance considerations, success criteria, and integration with customer workflows.
- Support Sales with discovery workshops to identify customer business objectives, technical requirements, operational challenges, and success criteria. Conduct demonstrations, technical deep-dives, proofs of value (POVs), and proofs of concept (POCs) to validate solution fit and expected outcomes.
- Respond to RFx documents and develop technical proposals, solution architectures, implementation assumptions, and deployment recommendations in collaboration with Professional Services and delivery partners.
- Validate interoperability and integration feasibility across the customer's enterprise ecosystem, including ITSM platforms (ServiceNow, Ivanti, Halo, Freshworks...), observability tools (Splunk, Datadog, Dynatrace...), CMDBs, cloud services, automation platforms, data sources, and third-party applications.
- Ensure proposed solutions align with customer security, compliance, governance, scalability, and operational requirements.
Pre-Sales to Post-Sales Continuity
- Document solution intent, business objectives, technical requirements, success criteria, assumptions, risks, and agreed solution architecture in a structured handover artifact that enables the Customer Adoption Engineer (for direct accounts), Partner Adoption Engineer (for partner-led accounts), and customer stakeholders to execute successfully.
- Partner with the Customer Adoption Engineer during the first 90 days of deployment to validate architectural decisions, assist in technical challenges, and ensure design assumptions remain valid in production environments and validate value objectives.
- Identify technical, operational, organizational, and adoption risks throughout the sales cycle, and recommend mitigation strategies, phased approaches, or scope adjustments when necessary to improve customer outcomes and long-term retention.
- Ensure customer expectations regarding capabilities, AI use cases, integrations, timelines, and adoption outcomes are clearly documented and aligned across customer, partner, sales, and delivery teams.
Customer and Internal Enablement
- Play an active role in the development and maintenance of reusable demonstration assets, reference architectures, technical playbooks, and HelixGPT agent design patterns that incorporate field-proven best practices, deployment guidance, and customer success learnings.
- Enable account teams and partners through technical mentorship, coaching, and knowledge-sharing on BMC Helix capabilities, AI use cases, competitive positioning, solution differentiation, and best practices for technical qualification, adoption, and expansion.
- Act as a subject matter expert for designated solution domains, contributing to internal communities of practice, technical enablement programs, and thought leadership initiatives.
- Collaborate with Customer Adoption Engineers, Partner Adoption Engineers, and delivery teams to capture and share repeatable success patterns, lessons learned, and emerging customer requirements.
- Provide structured feedback to Product Management on customer requirements, adoption challenges, competitive trends, product gaps, and emerging use cases to help influence product strategy, roadmap priorities, and future product enhancements.
- Develop and maintain relationships with customer technical champions. Develop customer references to support sales and analyst customer validations.
- Demonstrated expertise in at least two of the following domains: IT Service Management (ITSM), AIOps, observability, IT operations management, service automation, or AI-driven IT operations.
- Strong working knowledge of generative and agentic AI concepts, including their application in designing, orchestrating, and governing enterprise AI agents in IT environments.
- Proven ability to lead technical and value-based discussions with stakeholders ranging from system administrators and architects to senior executives (CIO/CTO level), translating technical solutions into business outcomes.
- Hands-on proficiency with REST APIs, scripting (Python or PowerShell), and enterprise integration patterns across cloud, SaaS, and on-premise environments.
- Demonstrated track record of pre-sales engagements that resulted in successful production deployments and measurable customer adoption and value realization.
Preferred Qualifications
- Direct experience with BMC Helix or comparable enterprise IT operations platforms, such as ServiceNow, Ivanti, or similar ITSM solutions, along with observability and AIOps platforms such as Dynatrace, Moogsoft, or equivalent enterprise tooling ecosystems.
- Hands-on experience designing, deploying, or operating agentic AI use cases in enterprise environments, including integration into production workflows, governance of AI behavior, and alignment with operational and security requirements.
- Industry certifications such as ITIL Foundation or higher, and/or cloud platform certifications (AWS, Azure, GCP) or Kubernetes certifications; additional exposure to AI/ML or platform engineering certifications is a plus.
- Experience supporting complex global enterprise accounts across multiple regions and time zones, including coordination across distributed technical teams, stakeholders, and delivery partners in production environments.
Why Work Here? Because You’ll Matter.
We’re not hiring for roles—we’re hiring for
impact
. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in
trust, transparency, and grit
. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification,
apply anyway
. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
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