Sr. DevOps - HÍBRIDO CDMX

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of

Cloud & AI DevOps Engineer

Role purpose
The Cloud & AI DevOps Engineer contributes to reliable, secure, and scalable delivery of cloud and AI solutions by strengthening automation, CI/CD maturity, and platform operations under enterprise engineering standards.

Main Activities

• Support design, optimization, and maintenance of CI/CD pipelines for cloud and AI workloads.
• Automate build, test, deployment, and environment provisioning using Infrastructure as Code and DevOps best practices.
• Assist with release governance, configuration management, and deployment reliability across environments.
• Monitor platform and application health, support incident response, and contribute to root cause analysis.
• Collaborate with engineering, data, and operations teams to improve delivery speed, stability, and resilience.
• Maintain clear operational runbooks, technical procedures, and platform documentation.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, IT, or related field.
• Foundational understanding of DevOps lifecycle, CI/CD, and version control (Git).
• Basic proficiency in scripting (Python, Bash, or PowerShell) and Linux fundamentals.
• Exposure to cloud services (AWS, Azure, or GCP) and container technologies (Docker, Kubernetes).
• Problem-solving mindset and ability to work effectively in agile, cross-functional teams.
• Professional communication skills in English.

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (México) Private LTD***

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.
Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us!
ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.
Job Title: OT Infrastructure Engineer

Location: Mexico City (CDMX)

Job Type: Full-time

We are looking for a technically versatile OT Infrastructure Engineer to become the operational backbone of our Global Support group. This role sits at the intersection of IT systems administration and operational technology — and it is central to how our Global Support Group will scale.

Your primary function is to build, manage, and operate a virtual lab environment that replicates customer and project systems. You need to be strong on infrastructure, methodical in your troubleshooting, and genuinely curious about how complex software systems behave. Deep ETAP Real-Time enterprise platform knowledge will develop over time with structured mentorship from our Technical experts.

This is a mid-level role for someone who is comfortable owning a technical environment independently and wants to grow at the intersection of OT, IT, and global support operations.

Responsibilities — You Will Do

• Build and maintain a virtual lab environment using VMware or Hyper-V that replicates customer and project system configurations across the ETAP solution portfolio (SCADA, PSMS, EMS, Digital Twin deployments).
• Own the virtual lab — including VM template management, environment availability, version control, and capacity planning — so the support team always has a reliable replication environment ready to use.
• Reproduce customer incidents in the virtual lab to enable faster and more accurate root-cause analysis before cases are escalated to ETAP Product Development.
• Troubleshoot configuration-level issues within replicated ETAP environments — including configuration files, MongoDB instances, SQL Server databases, and Windows Server services — to pre-diagnose possible point of failures.
• Replicate customer network topologies within the virtual lab, including IP addressing schemes, VLANs, and communication configurations, to ensure accurate incident reproduction.
• Support Global Support Engineers by providing replicated environments tailored to the specific incident they are investigating.
• Coordinate with the Global Support team and technical leads to prioritize and queue replication requests based on urgency and support tier.
• Document replication procedures, environment templates, troubleshooting findings, and known configurations to build a reusable support knowledge base.
• Progressively develop working knowledge of ETAP solutions (SCADA, PSMS, EMS) so pre-diagnosis accuracy improves over time under structured technical mentorship.
• Support the broader Global Support workflow by contributing to ticket tracking and escalation coordination through Jira.

Requirements — You Need To Have

• Advanced English proficiency (C1 or higher) — you will interact daily with support engineers, technical leads, and occasionally customers across the US, Middle East, India, and Asia. Over 90% of the support is expected on an English environment.
• 3+ years of hands-on experience in IT/OT infrastructure, systems administration, or a closely related technical role.
• Practical, hands-on experience with VMware (vSphere, ESXi, or Workstation Pro) or Hyper-V for building, cloning, and managing virtual environments — not just theoretical familiarity.
• Working knowledge of Windows Server administration: installation, configuration, services management, event logs, and independent troubleshooting.
• Hands-on experience with SQL Server or MongoDB: connecting to instances, reviewing logs, running queries, and diagnosing basic operational issues.
• Solid networking fundamentals: IP addressing, VLANs, subnets, and the practical ability to recreate customer network topologies within a virtual environment.
• Methodical and systematic troubleshooting mindset: you can reproduce, isolate, document, and communicate issues clearly without needing letter-by-letter instructions.
• Strong self-learning instinct — you will be working with specialized power systems software and are expected to develop domain knowledge progressively with guidance but without hand-holding.

a Plus

• Familiarity with SCADA, EMS, Power Management Systems, or industrial monitoring software at any level — academic, professional, or personal.
• Exposure to industrial communication protocols such as Modbus, DNP3, IEC 104, or OPC UA at a conceptual or practical level.
• Basic scripting or automation skills — PowerShell, Python, or batch — for virtual environment management and operational tasks.

ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Sr. DevOps
Modalidad: Híbrida (ir 3 días a oficina en Torre MAPFRE, Reforma CDMX)
Responsabilidades Principales

• Responsable de optimizar y alinear nuestras aplicaciones a los procesos internos de la empresa y de esta manera cumplir con la modernización.
• Liderar las aplicaciones nuevas que se están heredando de otras áreas y que se tienen que alinear a la nueva arquitectura.
• Diseñar un plan de modernización transparente para los usuarios finales.
• Coordinar la solución con el equipo para llevar a cabo la actualización de las tecnologías.
• Asegurar cumplimiento de objetivos.
• Monitorear KPIs y resultados.

Requisitos
Formación Académica: Ingeniería en sistemas y/o en informática o a fin.

Experiencia:2 años en AWS o cualquier otro tipo de nube, Azure, GCP.

Inglés AVANZADO

Conocimientos Técnicos
Cloud Products & Services

• Networking & Content Delivery — Diseño y administración de redes en la nube: VPC, subnets, Transit Gateway, Load Balancers (ALB/NLB), Route 53, CloudFront y conectividad híbrida (VPN, Direct Connect).
• CI/CD Pipelines — Construcción y mantenimiento de pipelines de integración y entrega continua con herramientas como CodePipeline, GitHub Actions, GitLab CI, Jenkins o ArgoCD.
• Containerization (Docker) — Creación, optimización y gestión de imágenes de contenedores, multi-stage builds, registries privados y mejores prácticas de seguridad en imágenes.
• Artifact Management — Administración de repositorios de artefactos (ECR, Nexus, JFrog Artifactory, CodeArtifact) para versionado y distribución de paquetes, librerías e imágenes.
• Container Orchestration (Kubernetes/EKS) — Despliegue, escalamiento y operación de clusters de Kubernetes en producción: Helm charts, service mesh, observabilidad, auto-scaling y gestión de recursos.
• NoSQL Databases — Diseño y operación de bases de datos no relacionales como DynamoDB, MongoDB, Redis o ElastiCache: modelado de datos, particionamiento, capacidad y estrategias de respaldo.

Organización de repositorios.

Ia

• Prompt Engineering — Diseño y optimización de prompts para obtener resultados precisos de LLMs aplicados a operaciones, troubleshooting y generación de código de infraestructura.
• AI-Assisted Development — Uso avanzado de herramientas como Amazon Q Developer, GitHub Copilot o Kiro para acelerar creación de IaC, pipelines y scripts de automatización.
• Custom AI Agents & Skills — Creación de agentes personalizados con instrucciones especializadas (system prompts, skills, steering files) que resuelven tareas operativas de forma autónoma.
• AIOps & Anomaly Detection — Implementación de detección inteligente de anomalías en métricas y logs con CloudWatch Amazon DevOps Agent o herramientas similares.
• LLM Integration & Orchestration — Integración de modelos de lenguaje (OpenAI) en flujos operativos: análisis de incidentes, generación de runbooks, remediación automatizada.
• MCP (Model Context Protocol) — Configuración y uso de servidores MCP para conectar agentes de IA con APIs internas, herramientas de infraestructura y fuentes de datos en tiempo real.
• Intelligent Automation Workflows — Diseño de workflows que combinan IA con Step Functions y Lambda para toma de decisiones y remediación autónoma de incidentes.
• RAG (Retrieval-Augmented Generation) — Construcción de sistemas que enriquecen respuestas de LLMs con documentación interna, runbooks y conocimiento operativo específico de la organización.

Version Control & Branching Strategies

• Git — Dominio avanzado de Git: rebasing, cherry-pick, resolución de conflictos, hooks, submodules y gestión de monorepos.
• Branching Strategies (Gitflow / Trunk-Based) — Experiencia implementando y definiendo estrategias de branching como Gitflow, GitHub Flow o Trunk-Based Development según las necesidades del equipo y la cadencia de releases.
• Pull Request Workflows — Diseño de flujos de revisión de código con PRs: políticas de aprobación, checks automatizados (linting, tests, security scans) y merge strategies (squash, rebase, merge commit).
• Release Management — Gestión de versionado semántico (SemVer), tagging, changelogs automatizados y coordinación de releases entre múltiples servicios.
• Repository Management — Administración de repositorios en GitHub/GitLab: protección de ramas, CODEOWNERS, templates de PR/issues y políticas de acceso por equipo.

Herramientas
Certificaciones Deseables:

• Cloud (cualquier proveedor, al menos una):
• AWS Solutions Architect / DevOps Engineer – Professional
• Azure Solutions Architect Expert / DevOps Engineer Expert
• Google Cloud Professional Cloud Architect / DevOps Engineer

Kubernetes & Containers

• CKA (Certified Kubernetes Administrator) — Administración, troubleshooting y operación de clusters en cualquier entorno.
• CKAD (Certified Kubernetes Application Developer) — Diseño y despliegue de aplicaciones containerizadas.
• CKS (Certified Kubernetes Security Specialist) — Seguridad en clusters, supply chain y runtime protection.

Infrastructure As Code

• HashiCorp Terraform Associate / Engineer — Provisión y gestión de infraestructura multi-cloud como código.
• HashiCorp Vault Associate — Gestión de secretos, cifrado y control de acceso en entornos cloud-agnostic.

Competencias Técnicas y Blandas

• Infrastructure as Code (IaC) — Capacidad para diseñar, escribir y mantener infraestructura declarativa con Terraform, CloudFormation o Pulumi, aplicando modularidad, reutilización y buenas prácticas de versionado.
• Troubleshooting & Root Cause Analysis — Habilidad para diagnosticar problemas complejos en entornos distribuidos: análisis de logs, trazas, métricas y correlación de eventos para identificar la causa raíz de incidentes.
• Automation Mindset — Mentalidad orientada a eliminar tareas manuales repetitivas mediante scripting (Bash, Python), pipelines y workflows automatizados.
• Security-First Approach — Aplicación de principios de seguridad desde el diseño: least privilege, cifrado en tránsito y reposo, gestión de secretos, hardening y cumplimiento normativo (PCI DSS, SOC2).
• System Design & Architecture — Capacidad para diseñar arquitecturas resilientes, escalables y costo-eficientes: alta disponibilidad, disaster recovery, multi-región y patrones cloud-native.
• Observability & Monitoring — Implementación de estrategias de observabilidad completas: métricas, logs, trazas distribuidas, dashboards y alertas accionables.
• Performance Optimization — Identificación de cuellos de botella y optimización de recursos: right-sizing, caching strategies, auto-scaling y análisis de costos.
• Ownership & Accountability — Sentido de responsabilidad sobre los sistemas que administra; no espera a que le asignen un problema, lo detecta y lo resuelve.
• Comunicación técnica efectiva — Capacidad para explicar problemas complejos de forma clara a audiencias técnicas y no técnicas: post-mortems, documentación y presentaciones a stakeholders.
• Colaboración cross-funcional — Trabajo efectivo con equipos de desarrollo, seguridad, QA y producto para alinear objetivos y entregar soluciones de forma ágil.
• Mentoría y liderazgo técnico — Disposición para guiar a ingenieros junior, compartir conocimiento, establecer estándares y elevar la madurez técnica del equipo.
• Gestión de incidentes bajo presión — Capacidad para mantener la calma, priorizar acciones y comunicar estatus durante incidentes de alta severidad en producción.
• Pensamiento crítico y toma de decisiones — Evaluación objetiva de trade-offs técnicos (costo vs performance, velocidad vs seguridad) para tomar decisiones informadas.
• Adaptabilidad y aprendizaje continuo — Capacidad para adoptar nuevas tecnologías, herramientas y metodologías rápidamente en un entorno que evoluciona constantemente.
• Documentación y knowledge sharing — Disciplina para documentar procesos, runbooks y decisiones arquitectónicas que faciliten la operación y el onboarding del equipo.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Candidate Privacy Policy

Orion Systems Integrators, LLC And Its Subsidiaries And Its Affiliates (collectively, “Orion,” “we” Or “us”) Are Committed To Protecting Your Privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) Explains

• What information we collect during our application and recruitment process and why we collect it;
• How we handle that information; and
• How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• X years of experience working as a software engineer on complex software projects
• Excellent coding skills and solid development experience (Java, Python, .Net etc.) with debugging and problem-solving skills
• Software development methodologies, with demonstrated experience developing scalable and robust software
• Experienced in relational and NoSQL databases, data mapping, XML/JSON, Rest based web services
• Knowledge of architecture design - Microservices architecture, containers (Docker & k8s), messaging queues
• Deep understanding of OOP and Design patterns

Preferred Technical and Professional Experience

• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience
• Certification in one or more of the hyperscalers (Azure, AWS, and Google GCP) - otherwise, you can obtain certifications with Kyndryl
• Experience with DevOps tools and modern engineering practices
  Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.