System Administrator

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

**Title: Tech Specialist (BSL Platform)

Location: Belgrade, SRB**
Position Summary
We are seeking a
Tech Specialist (BSL Platform)
to provide
Level 3 production and platform support
for a global API platform supporting multiple business lines and customer integrations. The role focuses on troubleshooting complex technical issues, managing incidents end-to-end, performing root cause analysis, and ensuring platform stability.

The ideal candidate has strong production support experience, solid understanding of APIs and integrations, and hands-on scripting/automation skills, especially with
Python
. The role requires close collaboration with Engineering, Product, DevOps, L2 Support, and customer-facing teams.

Key Responsibilities

• Provide L3 support for the BSL Central API Platform.
• Troubleshoot complex production issues related to APIs, integrations, infrastructure, and platform stability.
• Analyze logs, traces, monitoring alerts, API behavior, and system flows to identify root causes.
• Own incidents from detection to resolution, including critical/P1 incidents.
• Develop workarounds, support hotfixes, and escalate to Engineering/L4 teams when needed.
• Create and maintain automation scripts to improve support processes and operational efficiency.
• Use Python for automation, troubleshooting, and operational tooling.
• Read, analyze, and troubleshoot JSON payloads used in API integrations.
• Support release validation, defect tracking, and post-incident reviews.
• Document troubleshooting steps, known issues, and solutions.
• Work closely with L2 Support, Engineering, Product, DevOps, and customers to resolve issues and improve platform reliability.
• Participate in a 24/7 support model, including on-call rotations.

Required Qualifications

• 3–5 years of experience in L3 Production Support, Application Support, or Platform Support
• Retail/Restaurants background is mandatory
• Experience supporting retail systems, enterprise platforms, or customer integrations.
• Strong troubleshooting skills across: REST APIs; Application logs and workflows; Monitoring tools; Networking, DNS, and Load Balancers
• Experience with incident management and Root Cause Analysis (RCA).
• Hands-on experience with scripting and automation.
• Working knowledge of Python.
• Ability to read and troubleshoot JSON payloads.
• Experience with SQL for troubleshooting and data validation.
• Strong written and verbal communication skills.
• Ability to support a 24/7 environment and participate in on-call rotations.

Preferred Qualifications

• Experience with cloud platforms such as Azure, AWS, or GCP.
• Knowledge of .NET/C# applications and debugging.
• Experience with monitoring, logging, and observability tools.
• Familiarity with distributed systems and microservices.
• Experience with PowerShell, Bash, or other scripting languages.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with Git or Azure DevOps.
• Exposure to large-scale customer-facing platforms and integrations.

Key Personal Attributes

• Strong problem-solving and analytical mindset.
• Curious and investigative approach to technical issues.
• Ownership-driven and proactive.
• Able to quickly learn complex systems.
• Strong communication and collaboration skills.
• Comfortable working under pressure during critical incidents.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About Us
Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world.

The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone.

Role Summary
The System Automation Engineer is responsible for building, automating, and maintaining the physical and digital infrastructure used for hardware testing. This position requires a rare blend of
software development
(Python),
DevOps
(CI/CD), and
hands-on hardware engineering
.

Responsibilities

• Develop & Maintain Automation: Design and implement robust Python-based automation frameworks to control hardware test benches.
• Pipeline Orchestration: Manage and optimize CI/CD pipelines to ensure continuous testing and rapid deployment cycles.
• Hardware Integration: Physically assemble, configure, and maintain computer systems and test rigs from the ground up.
• System Administration: Navigate and manage Linux-based environments, ensuring all systems are tuned for peak performance.
• Rapid Troubleshooting: Act as the first line of defense for test bench failures, identifying whether the root cause is a code bug, a network glitch, or a loose cable.

Qualifications

• Python Mastery: You should be highly proficient in Python, specifically for automation, scripting, and interacting with hardware APIs or CLI tools.
• Linux Power User: Comfort with the command line is a must. You should be familiar with shell scripting, permissions, package management, and system monitoring.
• Hardware Fundamentals: A solid understanding of how to build a computer from scratch, including component selection and physical assembly.
• CI/CD Knowledge: Experience with tools like Jenkins, GitLab CI, or GitHub Actions is preferred to help us maintain a high-velocity environment.
• Analytical Problem Solving: A proven ability to isolate variables and fix complex system issues under pressure.

Total Rewards
We build the exceptional — and we believe the people doing that work should be rewarded accordingly. In addition to a competitive base salary, full-time positions may be is eligible to participate in our annual company performance bonus program.

Payments are discretionary and not guaranteed; actual amounts depend on company results and the terms of the plan in effect, and require active employment at the time of payout. This role is also eligible for equity in the form of Restricted Stock Units (RSUs), subject to board approval and the terms of our equity incentive plans, including applicable vesting requirements.

In addition to our compensation programs, we invest in our people with a comprehensive benefits package designed to support the health, wellbeing, and financial future for full-time employees — including health coverage, retirement savings, time off, and family planning programs. Offerings vary by country.
Learn more about our global benefit programs
.
External candidates can apply for this role through the Rivian and Volkswagen Group Technologies careers site (https://rivianvw.tech/\#careers). If you are a current employee, please apply through our internal job board
.
Equal Opportunity

Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status.

Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian and Volkswagen Group Technologies” may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) record keeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies’ service providers, including providers of background checks, staffing services, and cloud services.

Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

If you provide a mobile telephone number as part of your application or during the recruitment process, Rivian and Volkswagen Group Technologies may use that number to contact you via SMS text message for recruitment-related purposes, including scheduling, logistics, and status updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Consent to receive SMS messages is not a condition of applying for or being considered for employment.

Please see our
Candidate Data Privacy Notice (English)
and
Candidate Data Privacy Notice (Serbian)
for more information.

--

Please note this job posting represents an open, active vacancy. Additionally, we are not currently accepting applications from third party application services.

Junior QA Engineer - Job Description

Location: Belgrade (up to 3 days per week in the office)

Full-time | SaaS | B2B | Medical Education | AI-powered

The Opportunity

We're looking for a

Junior QA Engineer

who is hungry to learn, naturally curious, and takes pride in finding what others miss. You'll execute manual and exploratory testing across our platform, learn how complex SaaS systems behave under real-world conditions, and grow into a QA professional who understands not just

that

something breaks, but

why

.

This is

not

a passive, ticket-clicking QA role. Even as a junior, we expect you to ask questions, chase down answers, and take real ownership of the areas assigned to you. You'll be mentored by an experienced QA team and work side by side with developers who treat QA as their closest ally.

Who We Are

Evermed is a fast-growing B2B SaaS company serving medical associations worldwide with a Netflix-style video education platform and a full engagement engine behind it.

Our mission is to help doctors stay up-to-date and elevate patient care through world-class, personalized educational content.

We've reached

product-market fit

and are scaling with long-term medical association clients. We maintain agile startup energy - lean, AI-forward, and fun to work with - but

without

the drama, firefighting, and roller coasters. We've built a strong architectural foundation designed for scalability and feature velocity.

We're Looking For You if You..

• Have

0-2 years of QA experience

(internships, courses with real projects, or a first QA job all count)

• Are

genuinely curious

- you don't stop at "this doesn't work," you want to know

why

• Have basic understanding of

how web applications work

(frontend, backend, APIs)

• Are comfortable writing

clear, structured bug reports

with reproduction steps

• Show

initiative

- you ask for work when you're free, flag blockers early, and never wait to be chased for status

• Are detail-oriented and patient enough to test thoroughly, not just quickly
• Want to grow toward

test automation

over time

• Communicate openly and proactively - in writing and in person

Your Responsibilities

• Execute manual and exploratory testing for web and API components, guided by the QA team
• Run regression test suites and keep results organized and traceable in

TestRail and Jira

• Write clear, actionable bug reports with steps, evidence, and context
• Learn

Postman

for basic API validation and sanity checks

• Verify bug fixes and participate in release validation
• Communicate testing status proactively - daily, without being asked
• Share timely, clear updates about the activities performed with the other team members in English
• Gradually take ownership of specific platform areas as your knowledge grows
• Learn from senior QA colleagues and absorb the team's testing methods and discipline

Bonus Experience (Nice to Have)

• Any exposure to

test automation

and Page Object Model (Playwright, Cypress, Selenium - even from courses)

• Basic

SQL

knowledge for data verification

• Familiarity with

REST APIs

and tools like Postman

• ISTQB Foundation or similar QA training
• Comfort using

AI tools

to speed up your work and learning

• Testing mobile applications on Android and/or iOS is a plus
• Prior hands-on experience testing streaming platforms (think Netflix, Disney+, etc.) is a significant advantage

Culture, Mission, Fit

We're a small team with a big impact. There's no politics, no silos, and no hiding - only clear ownership, open collaboration, and high standards. You'll work with engineers who respect QA as their closest ally, not a post-hoc checker.

Every release you help validate reaches doctors in 40+ countries. It enables real learning, and indirectly, better patient care. That responsibility is why we test deeply, methodically, and with pride - and why we'll invest in teaching you to do the same.

We don't believe in "bug-free code" - we believe in systems that fail gracefully and teams that learn fast. If you want to build a real QA career in that kind of environment, we want to hear from you.

How to Apply?

SUBMIT YOUR APPLICATION HERE: https://jobs.gohire.io/evermed\-e3qwf9ff/junior\-qa\-engineer\-295591/

Tražimo inženjera koji želi sledeći korak u karijeri - nekoga ko već ima tehničku osnovu i iskustvo, ali želi da dalje raste kroz rad na cloud komunikacionim platformama i kontakt-centar rešenjima.

Šta Ćeš Raditi

• implementacija i konfiguracija cloud kontakt-centar rešenja
• troubleshooting i rešavanje incidenata u produkcionim okruženjima
• testiranje, dokumentovanje i puštanje rešenja u rad
• saradnja sa klijentima i internim timovima
• rad na integracijama, funkcionalnostima i unapređenju sistema

Šta Očekujemo

• iskustvo u tehničkoj podršci, implementaciji, administraciji ili radu sa poslovnim aplikacijama
• razumevanje logova, integracija, API koncepata i baza podataka
• analitičnost, samostalnost i dobru komunikaciju
• engleski za rad sa dokumentacijom i profesionalnu komunikaciju

Biće Prednost Ako Imaš Iskustva Sa
cloud/SaaS rešenjima, contact center ili VoIP sistemima, voice i digitalnim kanalima, call routing-om, IVR-om, SIP-om, REST API-jima, JSON-om, SQL-om i produkcionom podrškom.

Šta Nudimo

• rad na savremenim cloud projektima
• stručni razvoj kroz realne tehničke izazove
• podršku iskusnih kolega
• priliku da dalje gradiš svoju tehničku ekpertizu
• hibridan rad i fleksibilno radno vreme
• privatno zdravstveno osiguranje
• pristup platformama za učenje i razvoj
• FitPass i druge pogodnosti
• timska okupljanja i događaje

Ako želiš da radiš na sistemima koji su ključni za komunikaciju kompanija sa njihovim korisnicima — pošalji nam prijavu.

Location: Belgrade - SAGAB, Belgrade, Belgrade, Serbia