Tech Leader - Recommendation Systems / Personalization

Join our team of GN SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.
Explore an Exciting Career at Accenture!
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Global Network SONG practice.

Within
Accenture Global Network (GN Song)
, we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organisations. Our focus spans marketing, commerce & sales and
service
functions
, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.

THE WORK
We are seeking a forward-thinking and technically astute Consultant to support business growth and deliver GenAI-powered service reinvention through Agentic AI solutions. This role is ideal for a strategic problem-solver with deep expertise in service experience design, modular AI agent design, and digital contact center processes.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team You will drive the following

Roles & Responsibilities:

• Gather and translate business requirements, analyze process and design solutions for service design and implementation programs with Gen AI and agentic plays

• Support strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, new ways of working (next gen operating models), future-fit capabilities and process designs.

• Work as a BA, PO or functional consultant as part of service strategy, design and implementation

• Help leaders in driving client conversations on leveraging LLMs and their agentic capabilities to drive existing business relationships and build new opportunities.

• Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement comprehensive, scalable solutions.

• Develop knowledge, prevailing GEN AI trends, agent framework, AI workflow automation, LLM Models, prompt engineering

• Guide clients through the design and implementation of future-fit value led service blueprints, enabling them to leverage cutting-edge technology and AI.

• Establish business value cases lining Gen AI driven digital innovation to KPIs such as productivity, revenue, CSAT etc.

• Build strong client relationships, influencing decision-making and guiding clients through digital transformation in service.

Flexible
: We are delivering our work mostly remotely but knowing that Global Network (GN SONG) way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe and Middle East, but also other locations, for short or long term is still required.

HERE’S WHAT YOU’LL NEED:

• 6-9 years of experience with at least 3 years in Customer Service operations and Contact Center channels and In depth knowledge and know-how of Customer Service Strategy implementation, Conversational AI and agent enablement

• Excellent analytical and problem-solving skills, with a data-driven mindset.

• Familiarity with project management methodologies (e.g., Agile, Waterfall).

• Exceptional communication and interpersonal skills to engage effectively with clients and internal stakeholders

• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.

• Hands on experience with Agentic solutioning and conceptual architecture design, LLMs and GEN AI frameworks (Claude, Open AI, Anthropic, Llama, Vertex etc.)

• Basic understanding of SQL, Python. MS office and knowledge of visualization tools like Tableau & Power BI is preferred.

• Ability to articulate and measure the business value of recommendations/plans/strategies and KPI improvements across value stream

• Good to have techno functional experience on AWS, Google, Salesforce CRM, Microsoft Copilot, Cognigy, Cresta

• Good to have hands-on experience with AI-native CX and conversational platforms such as Sierra, Cresta, Kore.ai, PolyAI, Uniphore, MavenAGI, and other emerging GenAI, voice, and agent-assist platforms.

• Strong background in consulting and developing client-centric solutions, combining the best of technology, AI, and data to address complex business challenges across customer experience and agent enablement

• Demonstrated expertise in cross-functional collaboration, working closely with technical teams (solution architects, Data & AI) and business teams to drive successful outcomes.

• Analytical mindset and problem-solving skills, with the ability to identify opportunities for AI-powered optimization in service processes.

• Experience in working with clients across multiple industries like Telco, S&P, Resources, Retail, Finance, Lifesciences, etc.

WHAT WE OFFER?

• Permanent employment contract.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

• Company car.

Global Network
is a part of Europe
Strategy & Consulting
practice, pulling together multinational and cross-cultural professionals based at key locations across Europe. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland part of GN Consulting Hub is located in Warsaw, Kraków, Wrocław, Łódź and Gdańsk. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here:

https://www.accenture.com/pl\-pl/privacy\-policy

#GN

#GNSONG

#GNSONGServices

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services.

We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

As a Risk professional in the CFO&EV team in Strategy&Consulting you’ll work on delivery of projects for our clients - key industry players in the Risk Management sectors around the world. You’ll help our clients keep up with fast changing regulations, innovations as well as changing market conditions. You will be part of a team that brings to our clients industry-leading best practices, technologies and strategies in everything from credit, market, liquidity, enterprise or operational risk and financial crime perspective - to regulatory compliance, robotics, artificial intelligence - and advanced quantitative modelling.

You will be part of multidisciplinary team of risk professionals demonstrating broad palette of skills in various areas.

For more information about CFO&EV teams please visit our website: CFO&EV

THE WORK:
Although no two days at Accenture are the same, as a Risk Consultant in our CFO&EV practice, a typical day might include:

• Acting as a Credit Risk management professional while working with Accenture’s global teams to help clients develop cutting edge and industry leading solutions

• Shaping Accenture’s thought capital around current and emerging Credit Risk management topics

• Using your analytical & quantitative skills to provide clarity to complex issues and gather data as well as model driven insights

• Helping clients use technological risk innovations (Big Data & Cloud Solutions, Robotics, Artificial Intelligence, Machine Learning) to enhance and transform the risk management function

• Working across a dynamic, international team where English is the common language

Flexible: We are delivering our work mostly remotely but knowing that our way of working is also based on traveling and serving advisory, typically working closely with our Clients in their offices, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:
Minimum 3-5 years of Credit Risk management experience. Candidates should demonstrate knowledge in one or more of the following aspects:

• Quantification skills in the Credit Risk domain

• An understanding of market environment as well as risk regulatory frameworks: knowledge of Basel III and IV principles and practices, ICAAP, CECL, CRD V/VI, IFRS 9, etc.

• Experience in PD, LGD, EAD models and rating/scoring systems

• Experience across risk platforms and technologies/products, for example Bloomberg, Reuters, Murex, Moody’s, OFSAA, etc.

• Operational procedures and processes covering also data management in the Credit Risk area

• Proficient level in English (written & spoken)

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

BONUS POINTS IF YOU ARE AND HAVE:

• Digitally savvy and conscious of new technologies; continuous learner; knowledge of programming languages (R, SAS, VBA, SQL, PYTHON)

• Industry certifications such as FRM, PRM, CQF, CFA.

WHAT WE OFFER:

• Employment contract (Umowa o pracę)

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here:

https://www.accenture.com/pl\-pl/privacy\-policy

Most organizations know AI matters but struggle to figure out where it will actually move the needle. They need someone who can cut through the hype, understand their business, and tell them — clearly and honestly — what’s worth pursuing, what isn’t, and what it will take. That’s this role.

You won’t be writing code day-to-day. You’ll be running discovery workshops, assessing AI readiness, building business cases, and defining roadmaps that connect AI capabilities to real business outcomes. You’ll also contribute to shaping Sii’s go-to-market strategy for AI initiatives — helping define how we package, position, and bring our AI services to clients. You need enough technical depth to have credible conversations with architects and engineers, and enough business sense to present confidently to a CFO or COO.

What We Offer
AI Grant — Stop talking about AI and start building it. Our AI Grant gives you dedicated budget and resources to turn your wildest AI idea into a working project, backed by two paid weeks to focus on nothing else.

AI Center of Excellence — Work alongside specialists in agentic AI, sovereign AI, generative and discriminative AI. This isn’t a siloed team — it’s the people you’ll learn from and build with daily.

Your tools, your choice — Full access to AI-powered development tools including Claude, Cursor, and GitHub Copilot. Pick what works best for you.

Real project variety — From generative AI for legal document compliance, through agentic systems in manufacturing environments, to enterprise-scale AI platforms, computer vision, and autonomous driving. You won’t get bored.

Conference and speaking support — Want to attend conferences? We’ll back you. Want to speak at them? Even better — we’ll support you with dedicated preparation time and bonuses.

Your tasks

• Run AI discovery and opportunity assessments with clients — identify where AI solves real problems vs. where it’s a solution looking for one
• Facilitate workshops with business and technical stakeholders to map processes, uncover pain points, and prioritize AI use cases based on value and feasibility
• Build business cases for AI initiatives: expected impact, cost estimates, risk analysis, and realistic timelines
• Define AI adoption roadmaps that connect to the client’s broader digital transformation and business strategy
• Assess organizational and data readiness — be upfront about what needs to happen before any AI project can succeed
• Contribute to Sii’s go-to-market strategy for AI — help define service offerings, value propositions, and market positioning in collaboration with sales and delivery leadership
• Write and present the technical and strategic sections of proposals and RFP responses
• Stay current on AI capabilities and market trends, and translate what’s relevant into actionable advice for clients
• Work closely with AI Architects and Engineers to ensure what’s proposed is technically sound and deliverable

Requirements

• Over 5 years in management consulting, digital transformation, business analysis, or technology advisory roles
• Strong understanding of AI and ML concepts — you don’t need to train models, but you need to know what’s possible, what’s expensive, and what’s risky
• Proven ability to lead workshops, structure ambiguous problems, and deliver clear recommendations to senior stakeholders
• Experience building business cases and scoping technology initiatives, including effort estimation and ROI analysis
• Comfortable working at the intersection of business and technology — able to translate between the two without losing credibility with either side
• Strong written and verbal communication — you’ll produce a lot of documents, presentations, and proposals
• Fluent English (both written and spoken)
• Fluent Polish required
• Residing in Poland required

Nice to have

• Hands-on experience with AI tools or platforms — even at a prototype level — that gives you intuition about what’s easy vs. hard to build
• Background in a specific domain (financial services, manufacturing, healthcare, public sector) where you understand the regulatory and operational landscape
• Experience with go-to-market strategy, service design, or product marketing for technology services
• Experience with change management or organizational transformation programs
• Familiarity with cloud AI ecosystems (Azure, AWS, or GCP) at a conceptual level

Job no. JOB-RTBFU

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Join us as an Industrial Process Automation & AI Specialist and become part of transformation programs for leading industrial companies. In this consulting role, you will work directly with client organizations to redesign and optimize their business processes by leveraging automation, data-driven decision making, and AI-powered solutions across Engineering, Manufacturing, Logistics, Sales, and Aftersales.

You will work at the intersection of business transformation, process excellence, and emerging technologies — combining your industry knowledge with hands-on experience in automation and AI to help organizations identify opportunities, redesign operations, and implement solutions that improve efficiency, quality, and performance.

THE WORK:

• Analyze and improve business processes across industrial domains, identifying where automation and AI can make a real difference

• Work with business stakeholders, process owners, and technical teams to design and implement practical solutions

• Facilitate workshops to surface operational challenges and prioritize improvement opportunities

• Translate business needs into clear requirements and actionable transformation initiatives

• Support the deployment of AI-enabled use cases and intelligent automation solutions

• Contribute to change management and help organizations actually adopt what's being built

• Track and report on the business value delivered by automation and AI initiatives

• Apply process mining insights, industry best practices, and data-driven approaches to continuous improvement

HERE’S WHAT YOU’LL NEED:

• Bachelor's degree or higher in engineering, business, logistics, manufacturing, IT or equivalent

• At least 3 years of professional experience inside an industrial company in one or more of: Engineering, Manufacturing, Logistics/Supply Chain, Sales, or Aftersales/Service Management

• Experience in business or digital transformation and process improvement

• Hands-on involvement in automation initiatives — workflow automation, low-code platforms, or similar

• Familiarity with AI tools in a work context (Microsoft Copilot, ChatGPT, Claude, Gemini, or similar)

• Strong communication and stakeholder management skills

• English proficiency; German is a strong advantage

BONUS POINTS IF YOU HAVE:

• Experience with process mining tools such as Celonis or Signavio

• SAP transformation experience (S/4HANA, supply chain, manufacturing, or service processes)

• Knowledge of Agile, Scrum, or Waterfall delivery methodologies

• Jira and Confluence proficiency

WHAT WE OFFER?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care and life insurance.

• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Working Conditions:

• Employment contract (umowa o pracę)

• Headquarter in Warsaw.

• Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.

• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here:

https://www.accenture.com/pl\-pl/privacy\-policy

Please be advised that only selected candidates will be contacted.