Technical Account Manager (Remote Europe)

At heyData, we're building an AI-powered compliance platform that helps organizations simplify information security, data protection, and regulatory compliance. By combining automation and AI, we enable companies to stay compliant with frameworks such as ISO 27001, GDPR, NIS2, and the EU AI Act—more efficiently and with less manual effort.

About The Role
We're looking for a
Senior DevSecOps & Platform Engineer
to take ownership of our cloud infrastructure and drive its reliability, security, and scalability.

In this hands-on senior individual contributor role, you'll define the technical direction of our platform, lead infrastructure initiatives from concept to implementation, and work closely with Engineering, Product, AI, and Security teams. You'll identify opportunities for improvement, solve complex infrastructure challenges, and establish best practices that enable teams to build and ship securely at scale.

We're looking for someone who takes ownership, thrives in ambiguous environments, and enjoys turning ideas into pragmatic, high-impact solutions. While this is not a people management role, you'll provide technical leadership, set engineering standards, and mentor fellow engineers through collaboration and guidance.

Your Mission

• Own and evolve our AWS and Kubernetes-based cloud infrastructure
• Improve platform reliability, security, observability, and operational excellence
• Drive Infrastructure as Code initiatives using Terraform
• Enhance our CI/CD pipelines with GitHub Actions
• Strengthen cloud security, identity and access management, and compliance practices
• Partner closely with Software, AI, and ML Engineers to enable efficient and secure product delivery
• Lead infrastructure initiatives and establish engineering best practices across the platform

Your Profile

• Several years of experience in DevOps, DevSecOps, Platform Engineering, or Site Reliability Engineering
• Strong hands-on expertise with AWS, Kubernetes (ideally Amazon EKS), and Terraform
• Experience with CI/CD, Linux, and infrastructure automation (Bash; Python is a plus)
• Solid understanding of cloud security, observability, monitoring, and Infrastructure as Code
• A proactive, ownership-driven mindset with excellent problem-solving skills
• Professional working proficiency in English

Why joining us as our
Senior DevSecOps & Platform Engineer:

• High-impact role with significant technical ownership
• Opportunity to shape the infrastructure of an AI-driven SaaS platform
• Work with modern cloud, security, and AI technologies
• Collaborative, international engineering environment
• Fully remote position within Germany or Serbia

Why heyData

• Your growth matters: High ownership, direct impact on growth, and clear development opportunities, an annual training budget, and genuine trust in your ideas.
• Work the way that suits you: Remote, in our Berlin office, or hybrid — you decide where you’re most productive.
• Time for yourself: 30 vacation days, flexible working hours, and a work culture that respects focus time and supports personal productivity.
• Top equipment: MacBook & more to help you get started smoothly.
• Additional perks: Urban Sports Club membership, Germany Ticket, company pension plan, and other benefits.
• A team spirit that stays with you: An international tech team with a clear path to scale, short decision paths, and real support to execute, and honest, transparent communication at eye level.
• Be yourself: Diversity makes us better — no matter where you come from, how you identify, or where you are in life.

About Heydata
At heyData, we are determined to serve our mission: making Compliance easy for everybody!

At heyData, we're not just a company; we're a movement. We're reshaping the way small and medium-sized businesses embrace compliance. We set up European employees on track to reach compliance in the fastest, most intuitive, and seamless way possible. Think of us as the superheroes of compliance, and we've only just begun. With over one thousand customers we are one of the largest SMB compliance platforms in Europe and are expanding further.

But here's the real kicker – you get to learn from a world-class team across Europe and contribute to a game-changing compliance solution that's set to revolutionize millions of SMBs. So, are you ready to be part of this incredible journey and do the most exciting work of your life? Let's make compliance history together! #heyDataLife

If the idea of making an impact excites you as much as it does us, then heyData is where you belong. This is your chance to leap into the adventure of a lifetime and set your career on fire! Reach out to us, and let's blaze a trail together in the world of business innovation!

#JoinheyData

At heyData, we're proud to be a vibrant and diverse startup. We celebrate and embrace people from all backgrounds, including diverse gender, age, sexuality, religion, ethnicity, disability status parental status, and more to apply to our roles. Our team thrives on the unique perspectives and experiences that each person brings. We're committed to fostering an inclusive and supportive environment where everyone can succeed. The more diverse and inclusive we are as a team, the greater our work will be.

You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges.

About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.

What you’ll do

TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably. As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices. We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly.

In this role, you will bridge the gap between our users and our internal product teams. You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity. You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team.

Day To Day, You Will

• Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.
• Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.
• Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.
• Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.
• Connect with product teams to present new product ideas and evaluate their fit with your portfolio.
• Handle customer escalations, balancing expectations between the internal product team and the customer.
• Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.
• Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.

What you’ll bring

• An empathetic, consultant-minded approach to solving technical and business problems for engineering teams.
• Clear ownership of outcomes, with the ability to work independently across countries and time zones.
• A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders.
• The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities.
• Curiosity about how different teams build software and a drive to constantly improve existing systems.
• Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds.

What you’ll need

• Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.
• Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.
• Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation.
• A practical understanding or hands-on exposure to AI/LLM applications within software development workflows.
• Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions.
• The ability to travel internationally as required by the role.

What success looks like

Success in this role means earning your customers' trust through sound architectural guidance and reliable support. You will know you are succeeding when your accounts show high health scores, smooth renewal rates, and clear optimization of their TeamCity setups. Ultimately, your impact will come from turning complex technical challenges into predictable workflows, ensuring our product team receives actionable feedback, and leaving our customers' development pipelines in a better state than you found them.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work schedule. Enjoy the freedom to work from home or from the office.
• Extra time off. More days to relax, recharge, and do the things you love.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. Assistance to help make your move as smooth and stress-free as possible.
• Free meals and snacks. Lunch and refreshments provided to keep you fueled.
• Health and wellness. On-site gyms or sports club stipends.
• Internal events. Company-wide celebrations and team gatherings.
• Some benefits may vary depending on location.

We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

If this sounds like you, we’d love to hear from you.

We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

À propos

Fabriq est la solution innovante de pilotage d'atelier qui améliore la productivité des équipes de production. Fabriq rassemble et digitalise tous les outils de votre système d'excellence opérationnelle (AIC, plans d'actions, tour de terrain et audits, résolution de problèmes, management visuel et KPI).

Nous sommes rentables depuis 2024, avons levé 26M€ au total (dont 22M€ en juin 2025 auprès d'Expedition Capital), et équipons plus de 700 sites dans 43 pays pour des clients comme Danone, LVMH et Scania. L'équipe compte 110 collaborateurs.

Grâce à Fabriq, les équipes de production peuvent gagner en efficacité, résoudre les problèmes deux fois plus vite et améliorer l'efficience de 2 à 5% en capitalisant sur les données terrain.

Descriptif du poste

About The Role
We are looking for a Platform Engineering Manager to lead and grow our platform team while keeping a strong hand on technical direction. You will be responsible for a team of three confirmed / senior platform engineers, and your mission is to make them, and the wider engineering organization, more effective: shipping reliable, secure, and scalable infrastructure, and enabling product teams to move fast through strong self-service capabilities.

This is a player-coach role. You will spend most of your time leading: coaching engineers, setting standards, owning the platform roadmap, and partnering with stakeholders. But you will stay close enough to the technology to review work, pair when it matters, and make sound architectural calls with your team.

You will own reliability, security, performance, and cost across both cloud and on-premise environments, and continuously adapt the platform and the team's capabilities to evolving technologies.

Your team

You will lead a team of three confirmed / senior platform engineers. They are experienced and autonomous, so your role is less about directing day-to-day execution and more about giving them clarity, removing friction, growing their scope, and raising the overall technical bar.

Our stack

Back-end
On the back end, the REST API is historically implemented with Django. However, new developments are done with Deno, so TypeScript. The database technology is AWS Aurora with Postgres compatibility, for both Django and Deno servers. With Deno, we use Drizzle as a lightweight ORM. We heavily use Honeycomb and Sentry to understand what goes on at scale. Our coding style in TypeScript is inspired by data-oriented programming.

Front-end
Our web app is a single-page application in Vue.js, partially in TypeScript; we migrate from JavaScript as we go. The front-end application is continuously deployed with Cloudflare Pages, which allows for preview URLs on pull requests. We use Claap to share videos of our work and Sentry to log errors. We also have a mobile application, developed with Vue.js and Capacitor.

Infrastructure
The servers run as containers on AWS. We use ECS and Fargate, and we plan to use EKS in the future. The infrastructure is entirely Terraformed, using CDKTF with TypeScript. A small number of customers have dedicated infrastructures. We also support on-premise deployments using Kubernetes operators, alongside a deployment toolkit built with Nix. For observability, we use Honeycomb, built on OpenTelemetry, giving us structured traces across the stack.

What we expect from the role

Leading the team

• Lead, coach, and grow a team of three confirmed / senior platform engineers, supporting their development through regular feedback, career conversations, and technical mentoring
• Set and raise the technical bar through reviews, pairing, and clear engineering standards
• Own hiring for the team and shape how it scales over time
• Build a healthy, autonomous, high-trust environment where senior platform engineers can do their best work

Owning the platform

• Own the platform roadmap and technical vision, balancing reliability, security, cost, and delivery speed
• Deliver infrastructure changes through automation while maintaining high availability and a strong engineering experience
• Enable engineers to focus on product development by delivering self-service capabilities that abstract infrastructure and security complexity
• Enable on-premise customers to use Fabriq reliably
• Adapt organizational and platform capabilities to technological evolutions

Working across the org

• Partner with engineering, product, and security stakeholders to align priorities and facilitate change management
• Communicate clearly through documentation, technical decisions, and customer-facing relationships

Profil recherché

Required Experience And Skills
Leadership

• Experience managing or leading engineers, ideally including senior / confirmed profiles, with a track record of growing people through mentoring and technical guidance
• Ability to set the technical bar and hold it, with the maturity that comes from significant production experience
• Strong communication skills for documentation writing, stakeholder alignment, and change management facilitation

Technical foundation
(you should be credible and hands-on enough to lead this team)

• Significant production experience on AWS using container technologies and infrastructure-as-code tooling (Terraform / Pulumi)
• Solid production experience with Kubernetes in on-premise / private cloud contexts (storage controller management, advanced networking, control plane management)
• Very strong networking knowledge (all OSI layers, TLS, DNS, DHCP, routing)
• Strong Linux system knowledge, including containers and troubleshooting
• Programming and code architecture skills
• Test-Driven Development practices and a very good understanding of Domain-Driven Design
• Production experience in release management including CI systems (e.g. GitHub Actions, Jenkins) and CD systems (e.g. ArgoCD, Spinnaker)
• Production experience in monitoring, alerting, and observability implementation, performance troubleshooting, and reliability engineering
• Production experience in database management (handling migrations, introducing breaking changes in data schemas without downtime, handling backup and restoration)
• Baseline knowledge of security compliance frameworks (ISO 27001, SOC 2 Type 2)
• Working with AI agents

Additional Skills And Experience We Value

• Packaging code with Nix and configuring operating systems with NixOS / nix-darwin
• Working with airgapped environments (environments disconnected from the internet)
• Experience with zero-trust systems
• Knowledge of advanced security compliance frameworks (IGI 901, FedRAMP)
• Experience with AI agent factories

Process de recrutement

Interview Process

• Screening - 30 min A first call to align on your background, motivations, and what Fabriq can offer.
• ITW Managent Skills - 45 min A role-play exercise based on your past management experiences.
• Technical interview - 90 to 120 min A deep-dive with the Platform team on real infrastructure and engineering challenges.
• Meet the Platform team - 45 min An informal exchange with your future teammates to see how we'd work together.
• Meet the CEOs - 30 min*2 A final conversation on Fabriq's vision, ambition, and culture fit.

Informations complémentaires

• Type de contrat : CDI
• Date de début : 06 juillet 2026
• Lieu : Paris
• Niveau d'études : Bac +5 / Master
• Expérience : > 7 ans
• Télétravail total possible
• Salaire : entre 80000€ et 95000€ / an

Contract, 3 months (initial) Remote (UK hours), Outside IR35
We're hiring a senior DevOps engineer to join a small, sharp engineering team building serious infrastructure in the payments space.

You'd work as an embedded part of that team, not a standalone consultant handing work back over the fence.

There's an existing proof-of-concept Azure cluster in place. Your first job is to validate it, then harden and complete it, and take ownership of the platform going forward.

What You'll Be Doing

• Completing and maintaining an Azure (AKS) cluster and its GitOps pipeline.
• Hardening security through Azure Managed Identity and proper secrets handling.
• Owning the MSAL gateway and Databricks authentication flow.
• Validating the current POC, recommending improvements, and implementing them.
• Writing the documentation that supports handover and ongoing maintenance.

What we need from you:

• Strong hands-on AKS and Kubernetes experience at senior level.
• Solid Azure identity work (Managed Identity, MSAL, secrets).
• GitOps experience.
• Comfort picking up someone else's build, assessing it honestly, and improving it.
• Someone who slots into a team, their repos, their equipment, their ways of working, and gets on with people.

Shape of the work:
Immediate start, though we'll consider people on short notice periods.

Intense for the first 6 to 8 weeks, then moving into ad-hoc, burst-style support across the 3 month term.

UK working hours. Fully remote. You'll work closely with the team's technical lead.

If that's you, apply and we'll move quickly.