Technical Architect (Cloud Contact Center ) | BDS Poland

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

R&D Solution Architect - Medical Affairs
Roche Digital Technology (RDT)
is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.

At Roche, we offer a
hybrid work model
that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average
two days per week
. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

Within the Pharma Organisation Medical Affairs serves as the bridge between clinical development and the commercialization of medicines. The domain is increasingly focused on External Stakeholder Engagement, aiming to derive deep insights into unmet medical needs, treatment barriers, and patient perceptions of data. By synthesizing these insights, Medical Affairs shapes the organization’s overall strategic direction and orchestrates external Medical Engagement. As an IT Solution Architect in this space, you will support the digital transformation of how scientific evidence is generated, managed, and communicated to the global medical and patient community.

The opportunity:

• Scope / (Content Leadership): Designs solutions that meet product requirements, business priorities, and enterprise standards within a specific Solution Context. Manages Non-Functional Requirements (NFR) and fitness functions. Documents and evolves the architecture throughout the product life cycle and aligns with the architecture community for governance
• Accountability/Problem Solving: Solves complex problems by taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple information sources. Maintains the vision, roadmap, and current landscape for the solution. Assesses and consults on the impacts and dependencies of initiatives on capabilities, risk, and the application landscape. Creates Conceptual & Logical Data Models, Taxonomies, and Ontologies for the solution and its interfaces. Defines and drives reference architectures, patterns, and ensures Architecture Decision Records (ADRs) are appropriately recorded
• Stakeholder Management: Explains difficult or sensitive information clearly and actively works to build consensus among stakeholders. Drives information sharing and exchange about the solution
• Impact/Strategy: Develops and maintains the product's technology roadmap. Provides technical oversight, guidance, and consultation on specific technologies for product teams. Improves existing solutions, manages technical debt, and researches, evaluates, pilots, and drives the adoption of new technologies. Identifies opportunities to enhance value and business processes
• Complexity / (Product Size): Operates primarily within the solution context of Scientific Communications and Medical Engagement
• Business / Technical ability: Applies general and in-depth knowledge in different technology areas supporting the Scientific Communication & Medical Engagement Business Capability. Contributes to Architecture Practices development and mentoring

Who you are:
Education / Experience
Bachelor’s degree in computer science, systems engineering or related discipline, or equivalent experience

• 3+ years of Solution Architect experience
• Demonstrated experience designing business-driven, standards-based, future-ready solutions within a specific solution context. Preferably, with some experience in Pharma R&D or Pharma Commercial.
• Experience maintaining the vision, roadmap, and current landscape for technical solutions, and assessing the impacts of initiatives on risk and application landscapes

Technical Skills

• General and in-depth knowledge in multiple technology domains (e.g. networks, security, databases, etc. )
• Implementation experience in major applications such as cloud technologies (e.g. AWS, Azure, etc.), Veeva, Salesforce as well as Agentic Platforms preferred
• Proficiency in creating Conceptual & Logical Data Models, Taxonomies, and Ontologies for solutions and interfaces
• Ability to define and drive reference architectures and integration patterns
• Ability to quickly comprehend the functions and capabilities of new and emerging technologies, including conducting vendor assessments.

Additional Qualifications

• Strong communication and stakeholder management skills, with the ability to explain difficult or sensitive information and successfully build consensus
• Proactive mindset to identify opportunities to enhance value and business processes, improve existing solutions, and manage technical debt
• Solid understanding of agile methodologies, including DevOps concepts preferably in a regulated environment

What you get:

• Salary range 14,175 - 26,325 PLN gross based on the employment contract
• Annual bonus payment based on your performance
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.)
• Recharge Fridays (2 Fridays off per quarter available)
• Take time Program (up to 3 months of leave to use for any purpose)
• Vacation subsidy available
• Flex Location (possibility to perform our work from different places in the world for a certain period of time)
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport
• Stock share purchase additions
• Yearly sales of company laptops and cars and many more!

Apply directly and join us in shaping the future of healthcare.
If you feel this offer suits a friend of yours, feel free to share it.

Want to know what it’s like to be a part of Roche IT first-hand? Check out our blog!

https://careers.roche.com/global/en/we\-are\-roche

…..

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: Ochrona.danych@roche.com. More information on the principles of processing your personal data by Roche at the link:
https://www.roche.pl/pl/content/klauzula\-informacyjna\-rekrutacja\-en.html

Roche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website:
https://www.roche.pl/kontakt/ochrona\-sygnalistow\-zglaszanie\-naruszen
.
Compensation & Benefits
The expected salary range for this position, based on the primary location of Warsaw Grafit is 170’100.00 PLN - 315’900.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 15% subject to both individual and company performance.

This position also offers an attractive benefits package.

Learn more about how we reward our employees at Roche.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Manager, Software Engineering — Connectivity

This role sits within Mastercard's Open Finance Europe – Connectivity team, responsible for building and operating scalable API connectivity to financial institutions across Europe.

As a Manager, Software Engineering, you will lead a team of software engineers responsible for delivering secure, reliable, and scalable connectivity services. You will combine technical leadership with people management, driving engineering execution, fostering a high-performing team, and ensuring the successful delivery of business-critical initiatives.

You will partner closely with Product, Architecture, Security, and business stakeholders to define engineering priorities, deliver new capabilities, improve platform reliability, and scale integrations across multiple European markets.

Core Responsibilities

Lead, mentor, and develop a high-performing team of software engineers through coaching, performance management, and career development

Own engineering execution for multiple initiatives, ensuring high-quality delivery from design through development, deployment, and production support

Drive technical excellence by promoting engineering best practices, architectural standards, code quality, security, testing, and operational excellence

Collaborate with Product Management to prioritize work, manage delivery commitments, and align engineering efforts with business objectives

Partner with Architecture, Security, SRE, and Platform Engineering teams to build scalable, resilient, and secure solutions

Guide system design and technical decision-making while empowering engineers to solve complex technical challenges

Establish engineering processes that improve delivery predictability, developer productivity, and operational efficiency

Ensure production stability through effective monitoring, incident management, root cause analysis, and continuous improvement

Foster a culture of ownership, innovation, collaboration, and continuous learning across the team

Drive adoption of automation, CI/CD, observability, and AI-assisted engineering tools to improve engineering velocity and quality

Support hiring, onboarding, workforce planning, and succession planning to build a strong engineering organization

Communicate engineering progress, risks, and strategic initiatives to senior leadership and cross-functional stakeholders

Technology Stack

C#, .NET 10, Web APIs

Java/Spring Boot (preferred)

Azure (App Services, Blob Storage, Key Vault, CI/CD)

AWS (Microservices, S3, Redis, CI/CD Pipelines)

PostgreSQL, Flyway

Generative AI tools (GitHub Copilot, ChatGPT, etc.)

All About You
Must Have

Proven experience leading and managing software engineering teams delivering cloud-native, highly available applications

Strong technical background in backend engineering, API design, distributed systems, and production operations

Demonstrated ability to lead engineering teams through the full software development lifecycle

Experience managing engineering delivery, balancing technical debt, platform reliability, and business priorities

Strong coaching and mentoring skills with a passion for developing engineering talent

Experience collaborating with Product Management and business stakeholders to translate business objectives into engineering outcomes

Experience driving engineering best practices, including code quality, testing, security, DevOps, and operational excellence

Familiarity with banking, payments, or Open Banking (PSD2) ecosystems

Excellent communication, stakeholder management, and leadership skills

Strong analytical and problem-solving abilities with a data-driven approach to decision-making

Nice to Have

Experience leading teams delivering Open Banking or large-scale financial institution connectivity platforms

Experience managing geographically distributed engineering teams

Experience with AI-assisted software development tools (GitHub Copilot, ChatGPT, etc.)

Track record of improving engineering productivity through automation, platform engineering, and DevOps practices

Experience with Infrastructure as Code, cloud governance, and engineering platform modernization

Experience defining engineering metrics, OKRs, and operational KPIs to drive continuous improvement

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Domain Architect – Diagnostics R&D is a senior-level, key position within the SPG Enterprise Architecture Business Partnering Functions team. This position plays a critical role between the Strategy, Portfolio & Governance (SPG) organization and the Diagnostics R&D function. Reporting directly to the Head of Enterprise Architecture - Business Partnering Functions with a dotted line to the Head of Dia RDT for DIA R&D, you will champion our enterprise architecture practices while deeply understanding the unique complexities of the Diagnostics R&D environment.

Crucially, in our federated RDT model, you will act as the principal orchestrator of the Diagnostics R&D architecture network. By leading this network—which includes yourself alongside all domain and solution architects embedded directly within the Diagnostics R&D organization—you will drive architecture governance and strategy formulation, ensure enterprise coherence, and translate business goals into adaptable, future-ready roadmaps.

Description of the Area

The Enterprise Architecture Business Partnering Functions area serves as the strategic architectural point of contact for business domain leaders, fostering collaboration to align applications, business capabilities, and information assets with technology solutions. For the Diagnostics R&D domain, this involves deeply integrating with teams such as DIA R&D Labs, DIA R&D Computational Science and Engineering, DIA R&D Instrumentation, DIA Clinical Development and Medical Affairs, and DIA Portfolio & Project Management to drive efficiency and innovation with end-to-end accountability. This role ensures that the bridge between SPG’s enterprise vision and Diagnostics R&D’s operational execution is seamless, collaborative, and highly effective.

The Opportunity

• Strategic Business Partnering: Act as the strategic liaison between SPG EA and Diagnostics R&D. Partner with the Head of Dia RDT for DIA R&D and the R&D DT Leadership team to align business priorities with multi-year roadmaps and target-state architectures and ensure domain strategies are coherent with enterprise strategies
• Architecture Network Orchestration: Lead the Diagnostics R&D architecture network by shaping and promoting shared strategic priorities. Enable Domain and Solution Architects to execute efficiently while maintaining alignment and maximizing the use of shared principles and platforms
• Architecture Governance Leadership: Provide leadership for governance activities across Diagnostics R&D in collaboration with other embedded domain architects. Oversee architecture deliverables, technology guardrails, and create alignment on non-functional requirements (e.g., security, resilience). Represent architecture within other Governance bodies (e.g. Portfolio)
• Critical Program Delivery: Drive the success of large, critical technology programs in Diagnostics R&D. Translate strategy into action and ensure transformative initiatives deliver intended business value while providing architectural oversight
• Domain Architecture Deliverables: Lead the development and upkeep of core architecture artifacts for Diagnostics R&D. Ensure data accuracy across the standard architecture and RDT toolchain, delivering key outputs such as Capability Maps, Target-State Architectures, Architecture Standards, and Reference Architectures
• Portfolio & Investment Alignment: Work with Diagnostics R&D Portfolio Management and Functional Heads to embed architectural insights into investment decisions. Evaluate the impacts of strategies, address architectural gaps, and prevent fragmentation by maximizing platform reuse and managing technical debt
• Technology Innovation & Vendor Evaluation: Monitor emerging technology trends and evaluate vendors to ensure alignment with Diagnostics R&D needs. Stay updated on vendor developments to maintain an effective and future-ready architecture

Qualifications
Education / Experience

• Bachelor’s or Master’s degree with 7+ years of experience in IT and architecture
• Deep domain experience within the Diagnostics R&D environment. Comprehensive understanding of the scientific, clinical, and engineering processes (e.g., Computational Science, Instrumentation, Laboratory Operations) that drive diagnostics innovation forward
• A successful history of contributing as a Domain or Enterprise Architect within a complex, matrixed, or federated global organization

Technical Skills

• Proficiency in designing target-state architectures and evolving capability roadmaps for complex R&D organizations
• Cloud-native architecture on AWS: microservices, event-driven patterns, API-first design, infrastructure-as-code. Practical experience with multi-tenant scientific platforms, not just enterprise SaaS
• Data architecture for R&D: lakehouse patterns, streaming and batch pipelines, data lineage, and observability across heterogeneous scientific data sources
• Regulatory-aware architecture in Diagnostics or Life Sciences (IEC 62304, 21 CFR Part 11, EU IVDR, GxP) — able to meet compliance requirements without defaulting to heavyweight processes
• Application portfolio rationalization: dependency mapping, decommissioning sequencing, data migration, and the governance to sunset legacy systems without breaking business continuity
• Cross-domain technical fluency spanning clinical development systems, computational science platforms, laboratory informatics (LIMS, ELN), and instrumentation. Must be able to challenge and align Solution Architects across these domains
• Knowledge of architecture frameworks (e.g., TOGAF) as a reference
• Experience utilizing flexible delivery methodologies to drive meaningful value, prioritizing practical outcomes over rigid process adherence. We value tradeoff analysis
• A thorough and pragmatic approach to developing sustainable, outcome-driven solutions

Strongly Preferred

• AI/ML platform architecture: model serving, GPU orchestration, ML pipelines at organizational scale
• Agentic AI patterns: tool orchestration, agent-to-agent protocols (MCP, A2A), guardrails, and human-in-the-loop design for scientific workflows. Usage of LLMs and SLM in Lifesciences
• Instrumentation and lab systems integration: edge-to-cloud telemetry, instrument data acquisition, OT/IT boundary in diagnostics
• Proven ability to govern through influence, reference architectures, and design reviews rather than gate-based control
• Understanding of Hardware Development patterns

Additional Qualifications

• Network & Community Leadership: Demonstrated ability in leading and influencing federated networks of architects without direct reporting lines. Inspires and empowers diverse partners to align and act with a unified voice
• Strategic Advisory & Executive Influence: Builds trust and serves as a trusted advisor to senior leadership and Global Function Heads. Combines business acumen and executive presence to guide strategic decisions and influence senior stakeholders without direct authority
• Effective Communication: Excels in storytelling, translating complex architectural concepts into relatable narratives. Balances enterprise coherence (ensured by SPG) with the agility and autonomy of local Diagnostics R&D execution

Apply directly and join us in shaping the future of healthcare.

Compensation & Benefits
The expected salary range for this position, based on the primary location of Warsaw Grafit is 280’000.00 PLN - 520’000.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 20% subject to both individual and company performance.

This position also offers an attractive benefits package.

Learn more about how we reward our employees at Roche.

This job is posted in multiple locations. If you're applying for the role in an alternative location where pay transparency regulations apply, the Talent Acquisition Partner will share the local pay information with you ahead of any business interview.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services - our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose - Opening up a world of opportunity - explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

Job description:

HSBC is a global banking and financial services organisation operating in 64 countries and territories. We help businesses grow, economies prosper, and people realise their ambitions.

Our private banking business uses Avaloq, a leading end-to-end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back-office operations.

Primary accountability is to develop the most appropriate IT solutions in line with the solution design, to meet customer needs, ensuring continuous improvement with responsibility to write the unit & integration tests performed by Test Engineers.

What you’ll be doing:

• Own a product or service end-to-end, shaping and delivering the right IT solutions to meet customer needs across the customer journey. Ensure products and services remain compliant with all mandatory standards and regulatory requirements.
• Be responsible for ensuring group controls are maintained within the pod activities and remediation activities are resolved swiftly.
• Be accountable for the operational stability, integrity, and availability of the products and services the pod supports.
• Drive the performance of the pod activities and maintaining performance in line with benchmark objectives (inc productivity, quality and effectiveness measures).
• Partner with the Solution Architect to ensure solutions and services align to the right architectures and systems.
• Develop the most appropriate IT solutions in line with the solution design, to meet customer needs, ensuring continuous improvement with responsibility to write the unit & integration tests performed by Test Engineers.
• Determine technical and business suitability of proposed requirements with architect, developers and other relevant team members and provide recommendations.
• Define and document solutions and changes producing comprehensive documents supported by structured analysis techniques and methodologies.
• Validate proposed solutions with business representatives and technical team to ensure solutions and restrictions are clearly understood.

You’re a great candidate if you have these:

• Strong Avaloq Development Background.
• Strong understanding of Private Banking Domain/Investment Banking/Capital Markets.
• Hands-on experience working with Avaloq (or comparable core banking / investment banking platforms).
• Strong scripting capability, including PL/SQL.
• Ability to understand user requirements and provide solutions using Avaloq Parameterization along with Unix and shell scripts, Control-M.
• Strong analysis, solution design, coding, debugging and problem-solving skills, with attention to detail.
• Experience across the delivery lifecycle: development, testing, handling change requests and supporting release execution. Comfortable working in Agile and DevOps ways of working.
• Excellent written and verbal communication skills in English, including stakeholder-facing presentations when needed.
• A growth mindset: proactive in learning new tools and technologies and adapting quickly to change.

What you’ll get with us:

The pay range for this role is 22 000 PLN - 26 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

You'll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.