Technical Support Engineer (L2/L3)

Department:
Engineering

Employment Type:
Full Time

Location:
Belgrade

Description
Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles.

By delivering structured KYC data and CDI profiles directly into core banking applications, Encompass powers successful AI initiatives, ensuring insights are accurate and actionable.

Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of EC360 into existing workflows and systems.

With Encompass the world's leading banks improve client experience and increase business opportunities through consistent regulatory compliance and risk mitigation.

With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our success - read on if you think you’re up for the challenge!

About The Role
We’re building a modern Platform Engineering team focused on creating self-service, scalable platforms that empower developers and accelerate delivery. This isn’t about “doing DevOps” for others; it’s about engineering resilient systems, improving developer experience, and enabling teams through automation and architecture.

As a Senior Platform Engineer, you’ll lead the design, implementation, and evolution of complex infrastructure projects that power our engineering teams and products. You’ll drive large-scale initiatives independently, mentor others, and shape the future of our platform strategy. Success isn’t measured by uptime alone; it’s about adoption, developer satisfaction, and reducing cognitive load.

• Architect and lead complex platform projects from design to deployment.
• Enable engineering teams with robust CI/CD capabilities through reusable patterns, automation, and security-first practices.
• Design scalable infrastructure using Infrastructure as Code and config management tools.
• Build and optimize cloud-native architectures across multiple cloud providers with cost efficiency in mind.
• Engineer containerized environments with advanced orchestration, networking, and security.
• Deliver internal platforms and self-service capabilities that improve developer experience and reduce friction.
• Implement observability stacks—metrics, logs, traces, and proactive alerting for reliability.
• Champion security and compliance across infrastructure and delivery pipelines.
• Architect secure, scalable networking solutions for hybrid and cloud environments.
• Drive continuous improvement through automation, scripting, and tooling.
• Lead and mentor engineers, foster collaboration, and influence technical direction.
• Troubleshoot complex issues, optimize performance, and plan for capacity at scale.

Skills, Knowledge and Expertise

• Deep expertise in CI/CD, automation, and pipeline architecture.
• Mastery of IaC tools (e.g., Terraform, Pulumi) and config management (e.g., Ansible, Chef).
• Strong AWS architecture skills and cost optimisation strategies
• Advanced containerization and orchestration experience (Docker, Kubernetes, etc.).
• Proficiency in observability tools (Prometheus, Grafana, ELK, OpenTelemetry).
• Security-first mindset with hands-on experience in access control, encryption, and incident response.
• Solid networking knowledge - protocols, routing, firewalls, and cloud networking.
• Experience integrating and optimizing software delivery ecosystems (Git, Artifactory, Jenkins) as part of a cohesive platform strategy.
• Strong scripting and automation skills (Python, Bash, Go, etc.).
• Proven leadership, mentoring, and stakeholder communication skills.
• A knack for solving hard problems and making systems better.
• You’ll help shape the future of our infrastructure and the team itself.

We offer a rewarding and challenging place to work, a transparent and collaborative culture and a well rounded benefits package. Below are some of what we currently offer:

• Participation in our industry leading share options scheme
• Private Medical Plan
• 20 days a year Work From Anywhere policy for all staff
• Flexible-first working policy
• Enhanced annual, personal and parental leave schemes.
• Paid volunteering leave programme
• Employer recognition and employee assistance programmes

Equal Opportunities
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic.

If you require any adjustments during the recruitment process to ensure an equitable experience, please let us know.

Join us in creating an environment where everyone can contribute their best work.

• Please note, we are not looking for agency assistance on these roles and will not accept any speculative CVs shared.

Job Description
Tremend is looking for a Cybersecurity Engineer to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to figure out our client’s most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.

Your Impact:

• Conduct comprehensive vulnerability assessments and penetration tests of systems, networks, and applications
• Identify and analyze potential security vulnerabilities and risks and develop risk mitigation strategies
• Implementing and maintaining security controls such as firewalls, intrusion detection systems, and data encryption
• Monitor network traffic and system logs for possible security breaches and unauthorized access
• Collaborate with cross-functional teams to develop and implement security policies, procedures, and best practices
• Stay up to date with the latest cybersecurity trends, threats, and technologies
• Respond to and investigate security incidents to ensure timely incident response and resolution
• Conduct security audits and assessments to ensure compliance with industry standards and regulations.

Your Skills & Experience:

• 6+ years of experience in one of the following: security engineer, network engineer, or DevOps background preferred
• Hands-on security experience: at least previous experience in designing and implementing security measures
• Proactive approach, analytical mindset, and willingness to own and drive topics with full autonomy
• Familiar with risk assessment and management methodologies
• Familiar with security audits, certifications, and/or compliance
• Experience in public cloud infrastructure security (Azure or GCP) and DevOps practices.
• Experience with Splunk or equivalent tools
• Experience in vulnerability management programs
• Experience in ethical hacking and penetration testing is a plus.
• Hands-on experience in networking and Kubernetes is a plus.

Set Yourself Apart With:

• Knowledge of security architecture and best practices
• Strong understanding of cloud platforms (Azure, GCP, AWS) and their security implications
• Solid knowledge of networking principles, protocols, and infrastructure security.

Additional Information
Besides an exciting job in a tremendous team, here s what you can expect:

• A fast-paced tech environment
• Continuous growth & learning
• Open feedback culture
• Room for own initiative & ideas
• Transparency about results & strategy
• Recognition & reward for hard work
• Working with a flexible schedule
• Medical subscription
• Meal tickets
• Extra vacation days - starting with 25 vacation days
• Many others perks

Company Description
Tremend is the newest global software engineering hub for Publicis Sapient. For over 20 years, the company has been infusing its advanced technical expertise into complex and innovative solutions that meet today s digital transformation needs and pave the way for a better and smarter future. By joining forces with Publicis Sapient we re accelerating the impact, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you ll have the opportunity to unleash your potential, powering up advanced software solutions for some of the world s most iconic brands. Embrace your passion for technology, creativity, and continuous improvement, and join us in making a difference through engineering.

In partnership with our client, we are looking for a Core Infrastructure Engineer. Our client is a global manufacturing company specializing in innovative and sustainable flooring and sports surface solutions, with operations across more than 100 countries worldwide. The company’s IT environment supports a complex international organization, and this role provides an opportunity to contribute to the stability, improvement, and evolution of enterprise infrastructure services.

About the role

As a Core Infrastructure Engineer, you will be responsible for maintaining, optimizing, and improving core infrastructure services, ensuring their operational stability, performance, and security. You will take ownership of specific technical areas, contribute to infrastructure projects, and support continuous improvement initiatives within a global IT environment.

Key responsibilities

Technology

• Demonstrates full understanding of CoE Core Infra responsibilities:
• Participates in project tasks with autonomy and responsibility
• Maintains and optimizes operational processes
• Leads efforts to industrialize routine operations
• Focuses on and provides improvement of Service Level Agreements (SLAs)
• Automates recurring tasks and enhances operational efficiency
• Actively contributes to cloud adoption projects
• Actively learns and adapts to new developments in cloud technology

Cutting legacy tails

• Strong involvement in legacy technology decommissioning

Methods

• Industrializes operational processes:
• Monitors SLAs, dashboards, KPIs, incident health, and usage reports
• Prepares weekly and monthly status reports
• Standardizes project activities using CoE methodology, templates, and reporting
• Creates clear and up-to-date documentation, procedures, and internal communications
• Collaborates and exchanges knowledge with Center of Excellence peers
• Applies continuous improvement practices

Activities

• Works on tickets, tasks, and project deliverables
• Participates in the Core Infra Good Morning Check (GMC)
• Takes part in the on-call duty rotations, as agreed with the manager

Education & Experience

• University degree or equivalent professional knowledge
• Over 3 years of experience in IT infrastructure roles
• International experience desirable
• Proficiency in Serbian and English

Technical Skills

Ownership of one or more topics within the areas below:

• Datacenter technologies
• Virtualization platforms
• Server OS (installation, configuration, patching, monitoring)
• Application support
• Database administration
• AD / Entra ID integration and administration
• User lifecycle processes
• Cloud resource and cost management
• Scripting (e.g. PowerShell, Bash)
• Enterprise backup and storage systems
• Linux administration
• Hardware and server maintenance

Only shortlisted candidates will be considered.

We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

About the Team

The BlueCat Horizon team powers all BlueCat SaaS products. Our mission is to deliver enterprise-grade software on a reliable, fast, globally distributed, and cost-efficient cloud platform. We are building an AI-first platform, where agentic systems run as core production workloads on
Kubernetes (EKS) and AWS AgentCore.

About the Role

We are looking for a Site Reliability Engineer to help make our AI agent platform production-ready, secure, observable, and scalable. This role focuses on operating, automating, and hardening systems built by development teams, ensuring experimental AI capabilities are reliably delivered as enterprise-grade production services. You will work across platform engineering, infrastructure, and development teams to improve reliability, automation, and delivery speed.

What You’ll Do

• Operate and scale Kubernetes (EKS) clusters running AI and cloud-native workloads
• Support productionization of AWS AgentCore-based systems
• Design, build, and maintain CI/CD pipelines using GitLab CI/CD for applications and platform services
• Build and improve automated deployment workflows across environments
• Implement and maintain observability systems (metrics, logs, traces)
• Define and enforce SRE practices: SLIs, SLOs, alerting, incident response, postmortems
• Partner with development teams to ensure services are production-ready and operable
• Participate in on-call rotation and support incident resolution and root cause analysis
• Build infrastructure using Terraform for repeatable deployments
• Improve cost efficiency, performance, and reliability of the platform

What You Bring

• 5+ years of experience in SRE, DevOps, or Platform Engineering
• Strong hands-on experience with AWS and Kubernetes (EKS)
• Experience operating or supporting AWS AgentCore or similar AI/agent platforms
• Strong proficiency in Python for automation
• Solid understanding of AWS identity and access management (IAM), including SSO/Identity Center, roles, policies, trust relationships, SCPs, and cross-account access patterns
• Experience with Infrastructure as Code (Terraform preferred)
• Strong understanding of CI/CD using GitLab CI/CD
• Ability to quickly onboard into existing AWS environments and operate independently
• Experience working with on-call and incident management in production systems

Nice to Have

• Experience with AI/LLM or agent-based systems
• Running stateful workloads on Kubernetes (PostgreSQL, Redis, etc.)
• Knowledge of RAG, vector databases, or knowledge systems
• Multi-region AWS architecture experience
• Cost optimization and capacity planning experience

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.